My daughter has stayed here before and was pleased, so we chose it again for a weekend together in Toronto. Booked a private room for 2 days. We arrived around 5 p.m.-called to have someone open the door- person who answered , Aram or Adam (?) said we had to come around the corner to another location due to a problem with our room. The problem was, we couldn't understand him-his speech was heavily accented, and it took us 20 minutes of standing in the rain to get him to come out so we could see where to go.
We got in, he said he had a room for us. So we go up the stairs, he opens the room door, there's someone else in the room! It looked as though 3 twin beds had been put in, and this, he said, was our room.
We refused, reminded him we had booked a private room, but he seemed completely clueless as to why we didn't want to share with this other person. He then said he was checking the computer to see what else was available-couldn't find anything and didn't seem too concerned about it.
He said he had called my home phone and asked for me, which my husband confirmed, but left no message.
He said he sent me an email, but I was checking my mail several times daily on my way there, and nothing was sent.
I can't rate the place on amenities,cleanliness, etc. since we never got in. We wound up going across the street to the Clarion (which was great, by the way) and spending extra money.
A session of customer service is definitely needed with this guy.
- Also Known As:
- All Days House #3 Hotel Toronto