We went to Reservoir Lounge for the first time yesterday, wanting to try somewhere new for jazz. When we arrived, the guy at the door said that we could sit anywhere that didn't have a reserved sign.
We found two stools along a ledge with a good view of the band. A few minutes later a waitress came and said we would have to move since the seats were being given to someone else. We asked where we could sit and she pointed to a table in the corner with no view of the band. We weren't very happy with this and said that the doorman said we could sit anywhere without a reserved sign.
We waited for here to come back and let us know when the other people were ready to move, and then the guy at the door came and said that his manager wanted us to leave the restaurant. We were shocked. Clearly a huge miscommunication and very poor customer service. We should have left right then, but decided to stay for the rest of the set since the band was good and we didn't want to let rude management ruing the evening for us.
The customers were mostly 30-50 year old guys in suits who were there to get plastered after a day at the office- you know, the ones who go crazy when a band plays Hot, Hot, Hot.
Don't think we'll be going back there. There are lots of better places in Toronto without all that attitude and rudeness. Too bad, because the band was good.
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