I booked and prepaid for a guaranteed queen or two double bed suite. When we arrived after traveling all day to check in, I inquired about the room and was told it was a queen. We went into a tiny room by the front desk that had a small full/double bed that would not sleep two comfortably. In addition, the a/c didn't work and was spewing ice chunks out. The room smelled of mold and mildew, probably from the dripping Water from the a/c unit. I went back and asked the clerk to move us to another room and was told there weren't any and they would not refund the amount paid. I had to argue with management for several hours to finally refund the room since there was no way we could comfortably stay there. Choice hotels toll free customer service showed in their records that the hotel didn't even have any double beds so I think it was an overflow room used by the night staff. Very bad experience...Beware!
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- Also Known As:
- Econo Lodge Inn & Suites Downtown Hotel Toronto
- Econo Lodge Inn And Suites Downtown
- Econo Lodge Toronto
- Econo Lodge Downtown
- Toronto Econo Lodge