Spent three nights here. There are five rooms to a floor. Make sure you get a suite. There is one room per floor that is absolutely, unacceptably small and does not have anywhere near the amenities or touches that the hotel touts on their website.
They also mention the designer bath products. Well, either they ran out of those or they don't provide them for people who book their stays through a third party service. Neither I nor my friends received any.
I understand they are still in a "soft opening" stage, but there are certain levels of service that must be met. If you are going to provide a certain level of housekeeping, turndown etc, on one day, then you must follow through on each day thereafter. This hotel has a lot of potential to be a very nice, very relaxing escape. But they will certainly need to lift their level of professional service if they wish to build and maintain a loyal customer base.
All in all, after moving to the bigger room, I enjoyed my stay. The sleek lines and uncluttered rooms enhance the relaxation factor. I suspect they are still ironing out the kinks, and eventually it will truly be a luxurious place on all levels. I will grant to them that they extended courtesy of a fabulous grand opening party during my stay. I am sure this event took a lot of resources to plan and implement and may have overextended the staff.
- Official Description (provided by the hotel):
- An urban oasis in the heart of Toronto's financial district, the Cosmopolitan Toronto Hotel & Spa is a leader in the newest trend in lifestyle hotels and is recognized for its exceptional design concept, service and ambiance. A stay at the Cosmopolitan is the ultimate in intimate, modern comfort. With only 5 suites per floor, the amenities are generous and include windows & balconies that open to spectacular views of the city and Lake Ontario, hardwood floors, full kitchens, washer/dryers, 32 inch flat screen televisions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Priceline, Hotels.com, Cancelon, TripOnline SA, Hotwire, HotelsforEveryone, HotelQuickly, Evoline ltd and getaroom.com so you can book your Executive Hotel Cosmopolitan Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Cosmopolitan Toronto Hotel