I am not a big complainer. I did not make a fuss, in part because I didn't think the room could be as dirty as it was. I also had 2 kids to take care of, and we made it a point to spend the minimum time possible in the room. There are no words to describe how dirty the room was. We stayed in a tranquility suite; I specified when checking in that I had a baby and a toddler with me so I wanted to have a clean and quiet room. I have never been in a hotel room that needed to have the walls painted. Every single wall was scuffed up with scratches and black marks. The door and floor trim were scratched up. There was dust everywhere, and the underside of the kitchen cabinets were splashed with some dirty, brown something. The tiled shower had mold, and we found a two-sided drill bit in the couch. The sofa bed had no sheets, nor were there any in the room. There was so much dust on the blinds, and the glass balcony doors were filthy. There was a nice water feature next to the couch, but it was so dusty that all the pleasure was negated. There was also no sponge to clean dishes despite the suite having a kitchen, and there was laminate flooring in my suite as opposed to the hardwood flooring they claim to have. When I was checking out, I was asked if I enjoyed my stay. I responded that my suite was very dirty; the receptionist kindly reduced my 1 night of valet parking to $20.....from $40! Very poor cleaning standards and lack of follow-up are the only reasons for the poor condition of the room.
- Official Description (provided by the hotel):
- An urban oasis in the heart of Toronto's financial district, the Cosmopolitan Toronto Hotel & Spa is a leader in the newest trend in lifestyle hotels and is recognized for its exceptional design concept, service and ambiance. A stay at the Cosmopolitan is the ultimate in intimate, modern comfort. With only 5 suites per floor, the amenities are generous and include windows & balconies that open to spectacular views of the city and Lake Ontario, hardwood floors, full kitchens, washer/dryers, 32 inch flat screen televisions. ... more less
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- Also Known As:
- Cosmopolitan Toronto Hotel