My wife and I enjoyed our weekend here at the Cosmopolitan. The rooms were "OK", great set-up and room lay-out, but furniture, walls, floors, closets etc seem a bit dated. Bed was a little small for a Queen, but the kitchen and living room space was a nice addition. Our room didn't have a blow dryer upon arrival, and one of the bedside lamps didn't have a light bulb. The privacy blinds by the balcony door was broken too, but we didn't complain about these little things, maybe a reminder for the maintenance staff to check out!
The greatest part about our stay was the service. I had booked the Engagement Package to surprise my wife with a night downtown. Room + Treats + Champage + Rose Petals + Massage, EXCELLENT! The front desk/ concierge staff was very helpful in working with my timeline to get things right for the surprise. Melissa, Alex and Doormen were great in accommodating any changes or any additional requests I had to make! Special thanks to Bianca who helped me organize all the amenities, and was very quick with correspondence to help with ideas. You made our night!
Shizen was quaint and cozy. Part of the package included a 1 hour couples massage with Lydia and Rebecca, who were great and attentive. The sheets on the massage table had yellow stains from the oils, which they were quick to help us change. Not their fault, but maybe management can invest in a better way to get those out. The room temperature was a little on the cooler side which can get a little uncomfortable during the service. I did fall asleep during the session, which I am told is a compliment!
Overall, great service from the staff who ensures all your needs are met. Rooms could use a little bit of TLC though.
- Official Description (provided by the hotel):
- An urban oasis in the heart of Toronto's financial district, the Cosmopolitan Toronto Hotel & Spa is a leader in the newest trend in lifestyle hotels and is recognized for its exceptional design concept, service and ambiance. A stay at the Cosmopolitan is the ultimate in intimate, modern comfort. With only 5 suites per floor, the amenities are generous and include windows & balconies that open to spectacular views of the city and Lake Ontario, hardwood floors, full kitchens, washer/dryers, 32 inch flat screen televisions. ... more less
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- Also Known As:
- Cosmopolitan Toronto Hotel