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“So-so Hotel...”

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Isabella Hotel and Suites
Ranked #109 of 136 Hotels in Toronto
Ontario, Canada
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“So-so Hotel...”
Reviewed January 7, 2013

I stayed here two separate times (September with my bf & November with family) because I had purchased a discounted voucher for a one night stay, but when we arrived they some of the rooms were closed, so we were bumped to a smaller room (it was comped). The first stay was decent. The room was tidy and clean, but the tv was super tiny and old school. The bed was so-so. The continental breakfast available was decent (cereal, fruit, muffins, etc.).

The second time we arrived, the room was bigger but not at nice. The door kept getting stuck on the rug, there were scuff marks on the wall, and the vent in the ceiling was really loud. We called down to ask about the coffee maker because it appeared to have no filter and it took almost 20 minutes for someone to come look at it. The bed gave us both sore backs in the morning.

The hotel is located a minute walk from the subway, which is convenient.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicole T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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327 reviews from our community

Traveler rating
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    92
    103
    45
    63
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
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English first
New York City, New York
Level Contributor
5 reviews
Reviewed January 1, 2013

I needed a place to stay New Years Eve that was not expensive and walking distance to a subway line. The Isabella fit the bill so I decided I'd deal with all the problems people noted in their reviews and suck it up for one night. I have to say, I walked away thinking I stayed in a different hotel than the one everyone else reviewed. Rooms were clean, carpet and tile looked brand new, room was an OK size (not huge, but maneuverable), front desk staff were extremely friendly. I even went poking around looking for dust or grime to try and substantiate what I'd read. I just couldn't find it.

The only thing in line with any poor review I'd read before is that yes, the elevator was tiny. I will say as I was leaving a girl having breakfast asked me how I'd fit my (carry on sized) roller suitcase in my room, so perhaps not all rooms are created equal (I was in a standard room though, not in a suite). Or perhaps I just don't expect a 5* room for a 2* price? Not sure why the disconnect between what I saw and what I read, but I had a great experience and would stay here again without hesitation.

Room Tip: I was in room 705, perhaps this is the gold standard?
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  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sfael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brantford, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 18, 2012 via mobile

Went out in the Village so it was a perfect location to park the car and walk to the bars. Good for a one night stay but wouldn't stay any longer. Rooms need a good vacuuming, especially in the corners! Walls need to be wiped down and there were Lots of staples sticking out of the carpet.
Overall, you're paying for the location but a fair price would be $75 not $90.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hiney21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Elgin, Ontario, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 14, 2012

The service at the front desk was expectedly good, they can be very proud of themselves but the room we had did not have any heat and we froze all night, I called down to the front desk and the man that was on tried to fix it but he could not. He offered a heater but there was already one in the room so the heater must have been broken before we arrived. We booked two nights and we could not get our money back for the second night but I was not going to stay even if I lost my money. We had a suite and it was small so I cannot image what the regular rooms were like in size, I would never stay there again even if they gave the room for free.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Edith L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 7, 2012

the rooms are realy small with verry little room to move and the bathroom there is now space to move at all and you can barly sit down on the toilet.
i will not stay there again and for the amout the room costed me i was not impressed it was a rip off and i will never stay there again. dont go to this hotel

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank alexlougheed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague, Czech Republic
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 2, 2012

I stayed there use for one night. Do not expect anything "fabulous". The hotel room was small, but clean and it has served its purpose.
The breakfast was poor, the food was not good at all and it was actually served in the hallway. I didn't have any troubles with my european card for the final payment.
The location is good, close to the city centre.

  • Stayed September 2012, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dauferius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, New York
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 28, 2012

My wife and I went back to the Isabella Hotel and Suites again this year after reading reviews that were vastly different from our experience last year. I wanted toe able to write a positive review. Sadly, I am not able to do that. There is a problem on entry, really no place to stop and unload your vehicle, on arriving at the front desk, a problem with their card machine, on getting the room assignment, no parking was available and the nearest was 2 blocks away even though we had reserved parking at the time we booked, the room assigned was NOT a queen suite...it was a small room with a double bed. and the room finally assigned had a queen bed, no desk and only a desk chair for lounging.. Pleasantly after this we were comped 1/2 a night's stay, but this never should haave been necessary. This is a small boutique hotel; it needs to be treated as such and administered as such. If that happens things will be a fine match between guest and hotel. BTW cleanliness was NOT a problem,

Room Tip: Ddon't assume "suite" means "large" or "multi-room"
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Isabella Hotel and Suites

Property: Isabella Hotel and Suites
Address: 556 Sherbourne St., Toronto, Ontario M4X1L3, Canada
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #109 of 136 Hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:2 star — Isabella Hotel and Suites 2*
Number of rooms: 39
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Also Known As:
Isabella Hotel Toronto

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