We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Zen Spa at double tree”
Review of Zen Spa

Zen Spa
Ranked #15 of 117 Spas & Wellness in Toronto
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: A beautiful relaxing Day Spa to relax in if you are between flights or tired after a long flight or enjoying a spa date with your partner or friends. Zen Spa offers Facials, Massage, Manicures and Pedicures as well as waxing and even laser and LPG services.
Reviewed May 31, 2013

Terrible! Terrible! Absolutely terrible! have bought 3 packages of laser treatment for 8 times each and were told that by the time i got two packages done it will be cleared up and that the third package will only be a touch up for every 3 months or so. Clearly now that i have only 1 more laser treatment left and they are still there! Yes I could see improvements but is totally not as what as they described! However, this is actually not the worst part, I dont mind about the false claim because i believe many companies out there do the same, at the end they will tell you it depends on the person, OK so whatever. The worst thing is their attitude is sooooooooo terrible. Not acceptable at all. I got their packages with promotion and i thought it was a great deal so I referred it to many of my friends and there is total 5 of us getting 3 packages each of us which is more than a thousand per person. Their attitude is soo good the time we are buying the packages and become so bad after all. Always tried to make us buy more packages when we reach to the last 10 treatments. If we reject it they will give you really bad attitude. They always call you the day or before your appointment and tell you either that their machine is down or their technicians are away! Without apologies!!! they were like what else should I tell you when we're in such a difficulty!? It happened more than 6 times no kidding. However, when we are the one who call in the day before the treatment they will take off as many treatment as possible. like if i only booked for legs they will take off the one for arms too. as much cancellation as possible!

6  Thank an l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (50)
Traveler rating
Traveler type
Time of year

48 - 50 of 50 reviews

Reviewed May 31, 2013

this spa is the worst spa ive ever been to. this place has terrible service, they always try to sound like they do everything "for you" but they say the same thing to ever customer.
i bought the package deal with 8 sessions for 299$ and everytime i book an appointment they will call bak later and cancel to reschedule. Then when you get there, they try to sign off your sessions as if you went and then claim that youve already went and used up 1 session.
thank god i recorded however many times ive actually been.
i had 1 more left, and they had the nerve to try to scam me and tell me that my whole package was done, and when they called i let them know that i know i had 1 more left, they played it off like, "okay i will give you this one session, but lets keep it between us, this is a touch up"
i replied with, "no this is not a touch up and i dont need a free session, this is what i paid for and im coming to claim what is what i orginally paid for"
their service is horrific, the owner only talks about money and that the deals she give you are "between you and i"

i would recommend no one to go here for anything, they sound like they are so kind and the business is all about you and what you want, they sound very professional and kind when they are trying to convince you to buy their packages, after you buy them, the attitude completely changes, everything is about money money and money.

ive never had such a horrible experience at a spa before or any business for that matter.

6  Thank lynn c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2014
Google Translation

Thank Scherry_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Zen Spa also viewed

Toronto, Ontario

Been to Zen Spa? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing