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“Amazing Hotel”

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Shangri-La Hotel Toronto
Ranked #9 of 136 Hotels in Toronto
Reviewed June 26, 2014

After having to cancel a trip to Miami, my boyfriend and I decided to do a downtown Toronto weekend trip to celebrate his birthday. Although we were upset over having to cancel our vacation, we did not look back after entering this hotel. The hotel itself is beautiful! The decor once you enter is amazing, the staff at the front desk is really friendly and accommodating. The check-in was really seamless and concierge very informative. The room itself was amazing. Very spacious, clean and the bathroom just beautiful!

We have stayed at the Ritz and Trump in the past and this hotel definitely outranks them both.

Just a couple things that seemed a little off, but nothing to ruin the experience altogether. First, when we pulled into the driveway for valet, no one came to greet or give us direction, it kind of left us a little lost with where to put our car. Also, the temperature of the pool was a little cool and the hot tub was not working. However, the pool area is really nice, we got our own little cabana as well which was a nice surprise. As I said just a couple small things, but nothing to ruin the trip.

We will definitely be visiting this hotel again. On my second visit I will be trying Bosk or Momofuku as I've heard great things about both.

Definitely recommend this hotel!

  • Stayed: June 2014, traveled as a couple
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2  Thank Nisha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded July 3, 2014

Dear Nisha P,

Thank you for your review. We are glad to hear that you had a wonderful stay and that you enjoyed your suite and the cabana. We are happy to hear our staff was able to make your visit a memorable one. We look forward to having you at our signature restaurant, Bosk, and welcoming you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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1,038 - 1,044 of 1,320 reviews

Reviewed June 25, 2014

The Shangri-la hotel in Toronto was everything and more than I expected. One of the best hotels I have stayed in. The room was superb, very quiet and all needs catered for. The staff were exceptional especially the concierge, Emanuelle, and the team that met you and took care of luggage, taxis etc. I would highly recommend this hotel as it was nice to come back to some serenity from the bustle of city life. Having a spa right there was also great especially as a treat while on holiday. The therapists in the spa were very professional and friendly well worth it! From my understanding of " lost horizon" and Shangri-la I feel the hotel owners have got it just right. Thank you everyone!

  • Stayed: June 2014, traveled with friends
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2  Thank Irene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded July 3, 2014

Dear Irene L,

Thank you very much for your review. We are so delighted to hear that you had a wonderful stay and that you enjoyed your suite and the Miraj Hammam Spa. We strive to provide exceptional service from the moment our guests arrive at our hotel and we are pleased to hear our staff was able to make your stay a memorable one. We will make sure to share your comments with Emanuelle and the concierge team. We look forward to welcoming you back to the Shangri-La hotel, Toronto very soon.

Sincerely,

Richard Cooke

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Reviewed June 24, 2014

Started off very impressed. In our room was a bottle of wine and a piece of cake with Happy Anniversary written across the plate. Unfortunately the dirty plate and glasses were NEVER removed. Not what I was expecting.

Room Tip: Sirens all night up & down University Ave because of the 3 hospitals close by made it difficult...
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  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with shangri-la.com
4  Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded July 3, 2014

Dear Lisa H,

Thank you for sharing your feedback with us. We are sincerely sorry to hear that you had a less than favourable experience with us. I will make sure to share your comments with the housekeeping team. We hope you will consider staying with us again in the near future.

Sincerely,

Richard Cooke

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Reviewed June 19, 2014

We stayed at The Shangri-La in downtown Toronto on Thursday June 12th and Friday June 13th, and had a wonderful stay. First, the hotel is situated in the perfect location, walking distance from major areas like Chinatown, Little Italy, The Financial District, The Entertainment District, and The Harbourfront. Location aside, the hotel itself is absolutely beautiful. Check-In was fast and easy thanks to the great staff and organization of the hotel. Our room was on the 16th floor and the view was spectacular. Speaking of the room, it is just as amazing as the hotel and he views. The theme is Malaysian and every single detail Is exquisitely executed. The bathroom stands out thanks to floor and walls covered in marble, a great rainforest shower, an amazing marble bath tub, and a tv in the mirror so I could watch the World Cup while I brushed my teeth In the morning. The room is reasonably spacious with a great king bed, plenty of closet space, a stocked mini bar, and flat screen tv. We ordered room service at around 2:30am, and had the burger and fries. The burger was fresh and had the perfect amount of aioli, mushrooms, and cheese on it. And, the fries seemed to be home made and were well beyond our expectations. We highly recommend ordering some if you are hungry late at night. The drinks from the bar are also made to perfection, and the live music at the bar/lounge was a great addition. There weren't many open seats in the lounge after 8pm thanks to the great vibe, live music, and great servers, needless to say the place is bumping. To top off our experience here, every single staff member we met had top notch guest service. From the valet, to the doorman, to the servers (who we're smoking hot in there outfits), everyone was amazing. One server that helped us was especially helpful and made our experience even more amazing, we think her name is makyala, probably spelling it wrong, but she was great. Overall, we give this hotel 10/10 on our scale, and highly recommend staying here.

Room Tip: Ask for a room on the highest floor possible. The views are great.
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  • Stayed: June 2014, traveled as a couple
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Thank nicknheidiFla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 24, 2014

Dear NicknheidiFla,

Thank you so much for your review. We are very delighted to hear that you had a wonderful stay and that you enjoyed the suite, room service, Lobby Lounge, live music and our signature restaurant, Bosk. We strive to provide impeccable service from the moment our guests arrive at our hotel and we are pleased to hear our staff was able to make your stay a memorable one. We will make sure to share your comments with Mikayla and the Bosk team. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the very near future.

Sincerely,

Richard Cooke

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Reviewed June 18, 2014

Great service and beautiful rooms. It's an easy walk to the financial district and lots of neighbourhoods close by to walk and explore like queen and king west, Kensington market.

The restaurant attached is great.

Stayed: May 2014, traveled on business
Thank Zeal34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 24, 2014

Dear Zeal34,

Thank you for your review. We are pleased to hear that you had a wonderful stay during your business trip and that you enjoyed your suite. We strive to provide exceptional service and we are glad to hear our staff was able to make your stay an enjoyable one. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the future.

Sincerely,

Richard Cooke

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Reviewed June 18, 2014

What a wonderful experience in Toronto, the Shangri-la hotel has made the whole experience to be more perfect. The hotel is very nicely designed with upscale amenities, the size of the bathroom is big. Also a famous Momofuku noodle bar and fine dining with a 3 floor restaurant outlet is located next door. Excellent entertainment at the lobby each night. We have spent more time in the hotel than any other hotels we have ever stayed. The gym is big and well equipped. The hotel staff are really well trained and have done their best.

Room Tip: If you book a longer stay then request to be upgraded to a bigger room
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  • Stayed: June 2014, traveled with family
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2  Thank Eva W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 24, 2014

Dear Eva W,

Thank you very much for your review. We are delighted to hear that you and your family had a wonderful stay and that you enjoyed our Lobby Lounge, live music and amenities. It is always our pleasure to provide our guests with excellent service and we are pleased to hear our staff was able to make your stay a memorable one. We look forward to welcoming you and your family back to the Shangri-La hotel, Toronto very soon.

Sincerely,

Richard Cooke

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Reviewed June 18, 2014

The Shangri-La is just wonderful after a big day of work. The music in the lobby, the pool, the gym and the beautiful rooms feel so right after a demanding day at work. Their attention to details asian service style is unbeattable in Toronto.

  • Stayed: June 2014, traveled on business
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Thank MarionMontrealQuebec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 24, 2014

Dear MarionMontrealQuebec,

Thank you for your review. We are very glad to hear that you had a wonderful stay during your business trip and that you enjoyed our Lobby Lounge, the pool, the Health Club and your suite. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 136 Hotels in Toronto
Price Range: $346 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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