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“Perfection!”

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Shangri-La Hotel Toronto
Ranked #9 of 138 Hotels in Toronto
Reviewed June 3, 2014

My husband and I recently spent a night at the Shangri-La for our anniversary. We were blown away by our experience and have nothing but positive things to say. The entire staff were beyond attentive to our every need and even added some special touches to make our anniversary extra special. We had a couples massage which was the perfect way to relax, by far one of our best spa experiences. We had a three course dinner at the Bosk restaurant. There were some very unique options on the menu and each course was full of fabulous flavours. Our room was beyond stunning. We have decided staying here is a must for every anniversary!

  • Stayed: May 2014, traveled as a couple
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1  Thank Diane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 11, 2014

Dear Diane F,

Thank you very much for your review. We are so pleased to hear that you had a wonderful stay during your anniversary and that you enjoyed our signature restaurant, Bosk, the spa, and your room. We are delighted to hear our staff was able to make your stay a memorable one. We look forward to welcoming you and your husband back to the Shangri-La hotel, Toronto in the very near future.

Sincerely,

Richard Cooke

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1,003 - 1,009 of 1,266 reviews

Reviewed June 2, 2014

I stayed at Shangri La with my bridesmaids the night prior to my wedding a few weeks ago. The suite was immaculate, and the staff was seamless in terms of service and attention. They brought up bottled water and delivered flip-flops for pool just as we were mentioning we had forgotten ours (mind-readers!) The staff at the pool showed me to my own cabana and set me up with magazines and drinks - they were extremely warm and welcoming, and made me feel at ease. When we returned to the room there was a delicious complimentary chocolate cake. Every room in this hotel smells amazing (even the elevators). The staff are doting and approachable, and it is by far the nicest hotel I've stayed in in Toronto.

  • Stayed: May 2014, traveled with friends
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2  Thank Tiffy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 4, 2014

Dear Tiffy T,

Thank you very much for your review. We are so delighted to hear that you had a wonderful stay at the Shangri-La hotel, Toronto the night before your wedding and that you enjoyed the pool and cabana. We strive to provide impeccable service from the moment our guests arrive at our hotel and we are pleased to hear our staff was able to make your stay a memorable one. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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Reviewed June 1, 2014

One of the best business hotels around. Beautiful Asian art, great service and a lively bar. My last trip included a fantastic laksa from room service, discrete service at an important breakfast and a fun late beer. Just don't ask me what time i am leaving the minute i check in. It makes me feel unwelcome. Oh and omelettes should have fillings not toppings. But it is still top of the list.

  • Stayed: May 2014, traveled on business
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Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 4, 2014

Dear David J,

Thank you for your review. We are happy to hear that you had a great overall stay at the Shangri-La hotel, Toronto during your business trip and that you enjoyed the laksa from room service. We are sincerely sorry to hear that you had a less than favourable experience when checking-in. I will make sure to share your comments with the management team. We look forward to welcoming you back again to the Shangri-La hotel, Toronto very soon.

Sincerely,

Richard Cooke

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Reviewed May 31, 2014

I stayed here for a business trip for 5 days. The room was the cleanest I've ever seen in a hotel...absolutely spotless! All the amenities are there plus some you might not expect. There's an IPAD that controls the drapes, lights, temp etc. The bathroom was phenomenal....TV embedded in the mirror, large glass shower etc. There is a coffee/tea maker with real milk!! The location is central. The staff were extraordinarily polite and courteous. I'm not a huge fan of the "Asian inspired" decor in the common areas but the room itself was very nice. There was some road noise from trucks going down University Ave.....otherwise I would have given 5 stars on the sleep quality.

  • Stayed: May 2014, traveled on business
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Thank jim1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 4, 2014

Dear Jim1011,

Thank you so much for your review. We are pleased to hear that you had a wonderful stay during your business trip and that you enjoyed the guest suite, in-room facilities and amenities. It is always our pleasure to provide our guests with excellent service and we are happy to hear our staff was able to make your stay enjoyable. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the future.

Sincerely,

Richard Cooke

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Reviewed May 30, 2014

We stayed here for 2 nights during a quick trip to Toronto. The room and bathroom were very nice, with all of the amentities you'd expect at a fine hotel. The hotel is well located -- close to the entertainment district, medical area, a quick walk to CN Tower & the waterfront, etc. But even better, the employees were very attentive from check in to check out. For example, when we came down one morning in our exercise gear, the manager gave us some wonderful recommendations for a good walk or run route. Overall, an excellent hotel.

  • Stayed: May 2014, traveled as a couple
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Thank kmsmith13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 4, 2014

Dear Kmsmith13,

Thank you for your review. We are very glad to hear that you had a wonderful overall experience at the Shangri-La hotel, Toronto. We strive to provide exceptional service and we are so happy that our staff was able to recommend a great walk or run route for you. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

Hotel is centrally located. Executive room has 2 queen beds with enough space to move around without bumping into one another. Beds were ultra comfortable. We had a partial view of the CN Tower and the windows provided great sunlight in the morning. Bathroom was exquisitely clean, modern. Room has an Ipad to control lights and drapes.

Staff was extremely helpful, polite & personal. Everyone from the valet, front desk, concierge, room service, pool/sauna, lobby entertainment made us feel welcome and pampered. Room cleaning service was great, giving us fresh towels, making our beds. Checked in Monday evening and the staff had our names memorized the next morning!

Pool, sauna, steam room were clean. Cabana given us was huge.

Surprisingly good food at restaurants Bosk and Momofuku. Night time lobby entertainment was fantastic.

Super satisfied experience overall. I highly recommend staying here. Will definitely stay with them next time we visit.

Room Tip: Room on 10th floor facing southwest has partial view of CN Tower. Spacious enough for family of fou...
See more room tips
  • Stayed: May 2014, traveled with family
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Review collected in partnership with shangri-la.com
1  Thank C V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 4, 2014

Dear C V,

Thank you so much for your review. We are delighted to hear that you and your family had a wonderful stay and that you enjoyed your executive room, the pool, cabana and our signature restaurant, Bosk. We strive to provide impeccable service from the moment our guests steps into our hotel and we are pleased to hear our staff was able to make your stay a memorable one. We look forward to welcoming you and your family back to the Shangri-La hotel, Toronto very soon.

Sincerely,

Richard Cooke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

Very impressed. The room was large, clean, modern and well decorated. There was a great setup with the desk and internet which made it easy to get some work done. The complimentary tea and coffee was great quality and easy to make. The bathroom was a bit of an oasis and, with a tv behind the mirror, I found myself lingering in the bathroom in the morning.

There's a great atmosphere in the lobby. Each evening I came back to the hotel I found nice music (live music a couple of nights) and a hip crowd hanging out.

Staff was very friendly and welcoming. I echo the comments of others that every detail has been attended to -- even the taxi they sent us to the airport in at the end of our stay was clean and had bottles of water in the back seat.

The view from the room wasn't the best since the hotel rooms occupy the lower floors of the building, however, I wasn't in the room for much time so it didn't make much of a difference.

I would certainly stay at the hotel again and recommend it to anyone visiting the city.

  • Stayed: May 2014, traveled on business
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Thank Allison_and_Kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded June 4, 2014

Dear Allison_and_Kevin,

Thank you very much for your review. We are very pleased to hear that you had a wonderful stay during your business trip. We strive to exceed our guests’ expectations in all areas of the hotel – service, guest suite, in-room facilities, amenities and live music, and we are glad that you enjoyed your experience here. We look forward to welcoming you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 138 Hotels in Toronto
Price Range: $338 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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