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“Perfect weekend getaway”

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Shangri-La Hotel Toronto
Ranked #9 of 137 Hotels in Toronto
Reviewed February 25, 2014

My husband and I recently stayed at this hotel for a weekend getaway. Everything about this hotel was fantasitc. To start the rooms are quite large and the bed is very comfortable. One of my favorite features in the rooms is that the television has a volume limit so you will never hear your neighbors tv in the middle of the night.

The staff was extremley professional, well trained and very polite. Emmanuel at the concierge was very helpful with great recommendations for dinner and getting us reservations. Afternoon drinks in the lobby were enjoyable because it was was not too loud. Because it was so cold outside we spent most of our time in the hotel during the afternoons and it was quite enjoyable. We will be returning to this hotel and you have the chance to stay at this beautiful hotel you should do so,

  • Stayed: February 2014, traveled as a couple
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Thank Taramarievan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded February 26, 2014

Dear Taramarievan22,

Thank you for your review. We are so pleased to hear you had a wonderful overall stay at our hotel during your weekend getaway with your husband. We strive to provide excellent, genuine hospitality from the heart and I am delighted to know that Emmanuel from Concierge was very helpful. We real look forward to welcoming you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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970 - 976 of 1,196 reviews

Reviewed February 22, 2014

Stayed in January. Room was incredible, Julian at front desk gracious. Our room overlooked university avenue, busy but you are downtown.
Dinner in bosk INSANE. Great food, wine list , and service. Stephen was our server, he was incredible, the sommelier, was exceptional, we forget his name, but WOW.
Lobby is great on weekend with live bands, Jamie our server was one of the best we have seen. The vibe is lively.
New York should have a hotel like this

  • Stayed: January 2014, traveled on business
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3  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded February 25, 2014

Dear John,

Thank you so much for your review. We are so pleased to hear you had an exceptional stay with us and had a wonderful dining experience! We'll be sure to forward your comments to Julian from Front Desk, Stephen and Mark from Bosk and Jamie from the Lobby Lounge. We hope to welcome you back to the Shangri-La hotel, Toronto very soon!

Sincerely,

Richard Cooke.

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Reviewed February 22, 2014

Spent one evening at the Shangri-La for a business conference. This is a top notch property.

The room was fitted out with all the latest technologies, including an iPad in the room. The bed was comfortable, the bathroom was top shelf and the room was spotless. All the staff we encountered were over the top helpful. The desk agent that checked me in even walked me to the elevator and pressed the button for me. That was a first...On top of all this, the rate was very reasonable (<$200 I believe). What else could you ask for from a hotel?

  • Stayed: October 2013, traveled on business
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1  Thank TravelRevue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded February 25, 2014

Dear TravelRevue,

Thank you so much for your comments. We are happy to hear that you enjoyed our in-room technologies and service during your stay for a business conference. We hope to welcome you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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Reviewed February 18, 2014

Heard many great things about Shangri-La Toronto and we decided to try it for ourselves. I absolutely blown away by the lively yet elegant facilities of your hotel. Great meal and classical piano during our family gathering high tea made it that much special. I take my hat off to your staff particularly to a young lady named Lynn at the reception. She was absolutely amazing to have been so attentive with our children during our high tea. Our family absolutely blown away by her charming attitude since many high end places that we've visited do not treat children as such poise and grace. Bravo, Shangri-La! Highly recommended for its excellent all-round services!

  • Stayed: December 2013, traveled with family
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3  Thank Laura K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded February 25, 2014

Dear Laura,

Thank you for your review. We are so thrilled to hear that you and your family enjoyed your stay at our hotel. We strive to deliver genuine hospitality from the heart and I am delighted to hear you found Lynn very friendly and helpful during you stay. Thank you for staying with us and we hope to welcome you back to the Shangri-La hotel, Toronto soon!

Sincerely,

Richard Cooke

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Reviewed February 18, 2014

Overall attention to details is not exactly Fairmont Gold standards but as a relatively new high-end hotel in downtown Toronto, the Shangri La offers modern comfort and excellent WiFi. The hotel restaurant (Bosk) is excellent (most of the time), and the convenient store across the back street (Simcoe) is indeed convenient and well stocked. There is live music on Friday nights (at least) that is pretty good. A very business style hotel, much better cleanliness than the rather dated Sheraton and Hilton on the other side of University Ave.

Room Tip: Be careful with water running out of the shower stall and making a puddle in the bathroom!
  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with shangri-la.com
1  Thank jacksonw166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded February 25, 2014

Dear Jackson,

Thank you for your review. We are pleased to hear you enjoyed your overall stay at our hotel, in particular, Bosk restaurant and the live entertainment in the Lobby Lounge. We hope to welcome you back to the Shangri-La hotel, Toronto in the near future.

Sincerely,

Richard Cooke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

Let me start by saying I am a hotel snob- and by that, I mean I love staying in luxury hotels with excellent service . We live an hour outside of Toronto and visit the city often for weekend getaways. This was my first time at Shangri-La. We spent a night at the Toronto (4 star) Hilton on Feb 14 (see review) and this 5 star hotel on Feb 15th. They are worlds apart, not a star! We booked through a 3rd party and got a room at the Shangri-La for under 300 which in itself is amazing. From our first step inside the hotel to when we checked out everything was just perfect, and when it wasn't- it was corrected immediately. We arrived at 3pm to find our room was not ready - they comp'ed us drinks in the lobby while we waited. Andrew at the front desk was an absolute delight. He was so attentive and unpretentious. At some 5 star hotels you have a lot of attitude and along with the luxurious surroundings- this hotel is not one of them. Andrew took our bags while we waited and then personally escorted us to our room, when it was ready to let us know how to operate the room sheers/drapes and lighting. He reserved a table for us for the lounge that plays live music. I'm so glad he did because it is not easy to come by a table. The room itself was luxurious, spacious and immaculately clean. The bathrooms were huge. The amenities are l'occtaine- one of my favourite brands. The pool area was a bit noisy as there were many families with young children when we went (and I only thought this because we were spending a couples weekend away from our kids). The staff at the gym and pool area is also very attentive. I wish we had known about the afternoon tea before as they needed a 24 hr notice to accommodate (as we are vegetarian). The spa was unfortunately also booked and we did not get a chance to experience it. All the more reason to return. You must try the "French Connection" cocktail- also one of the best I have ever had. Pricey but it was perfect. Of all the places we have travelled around the world, I have never had a more perfect experience. Congrats to the Shangri-La for getting it just perfect.

  • Stayed: February 2014, traveled as a couple
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1  Thank shenoy16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded February 19, 2014

Dear Shenoy16,

Thank you so much for your review. We are so delighted to hear that your stay at the Shangri-La hotel, Toronto has exceeded your expectations and we will be sure to forward your comments to Andrew from Front Desk. We are also pleased to know that you enjoyed our spacious rooms, our L’Occitane amenities and our 'French Connection' cocktail; that cocktail is rather good ! Thank you for staying with us and we hope to welcome you back in the near future, to perhaps enjoy our afternoon tea.

Sincerely,

Richard Cooke

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Reviewed February 15, 2014

Big room and bathroom, iPad controlled lighting/curtains, pool/gym is fabulous. Probably the best hotel I've stayed at so far. Excellent customer service. would definitely return. Excellent location for business

  • Stayed: February 2014, traveled on business
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Review collected in partnership with shangri-la.com
Thank mahlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded February 18, 2014

Dear Mahlow,

Thank you for your comments! We are so delighted to hear that you had a pleasant stay in one of our spacious guest rooms and enjoyed our Health Club facility. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Richard Cooke

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 137 Hotels in Toronto
Price Range: $383 - $687 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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