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“Amazing stay!”

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Shangri-La Hotel Toronto
Ranked #10 of 137 Hotels in Toronto
Reviewed July 10, 2013

I came to Toronto a few weeks ago with my girlfriend and we were stunned by the decor of our room. The staff was super helpful with suggestions for us to visit and eat! Overall the hotel really was an experience on its own! Thursday night was great fun - they have a live band playing in the lounge area, lots of fun.

I would highly recommend this hotel for people visiting Toronto and want to stay downtown.

  • Stayed: June 2013, traveled as a couple
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Thank YHu1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded July 17, 2013

Thank you for sharing your experience with us. We are so delighted to hear that you and your girlfriend had great experience during your stay at our hotel. We have live entertainment in our Lobby Lounge daily so we hope to welcome you back with your family and friends to enjoy more great music.

Sincerely,
Richard Cooke

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1,069 - 1,075 of 1,197 reviews

Reviewed July 10, 2013

The decor was wonderful. Staff were friendly warm yet professional went out of their way to ensure a pleasent stay. Amenities were amazing. The pool and gym were the nicest i e seen in toronto. the food served during a high tea event was delightful. the event team were very friendly and welcoming. everyone down to the valet staff were extremely helpful. The hotel was also very conveniently located in the city centre. one of the nicest hotels i have been to in toronto. probably the most modern of the luxury hotels dowbown toronto has to offer. Wonderful addition to Toronto.

  • Stayed: June 2013
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Thank Olu86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

On Thursday nights the lobby turns into a lounge and attracts a group of young professionals. Its a great place to have a few drinks with your friends and listen to a live band. The staff are all very welcoming and the service is great!

  • Stayed: July 2013, traveled with friends
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Thank Steph N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

We had an amazing night out at the Shangri-La Hotel in Toronto - great atmosphere, music, crowd and drinks! This was followed up with a great morning at their gym, at one of their fantastic yoga classes, with some unwinding in the spa (there's also a beautiful pool with an incredible view). I would recommend this hotel, not only for the quality and luxury it offers in its accommodations but for the entertainment factor and prime location. You will not regret staying here!!

  • Stayed: May 2013, traveled with friends
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Thank IvanaJ155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded July 11, 2013

Dear Ivana,

Thank you for sharing your experience with us. We are so happy to hear you enjoyed your night in our Lobby Lounge as well as our all of the services in the Health Club. We look forward to welcoming you back soon!
Sincerely,

Richard Cooke

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Reviewed July 9, 2013

Last night my husband and I enjoyed a fabulous meal at BOSK during the Toronto Storm (our server was so friendly and down to earth, as we chatted with hinm about the storm and how hoard it would be to get home in it, we mentioned jokingly that we were thinking of just getting a room, to our surprise, he actually told us that he could probably get us a good rate! Wow! We dind't take him up on it, but were blown away by his gesture). We also experienced more of this genuine hospitality and unbelievable customer service from a staff member in the valet area (an english man). We thought it might be easier to get a taxi from there so when we asked him he ran around the corner out to the street to find us a taxi, unfortunalely that taxi driver told us he would not take us to our destination as it was too far. The man headed toward the street again in search af another cab. My husband and I decided that this was probably a lost cause as the taxias were being very picky, so we let him know that we would take public transit . He didn't want to give up but we insisted so he insisted we take his Umbrella! That was amazing!! TO whoever may be reading from the hotel, If you could let him know that his act of kindness kept us dry while we trekked from the hotel to Bloor Street (subway was shut down and buses and taxis were full -walking was the only way) that would be greatly appreciated!!
Both of the staff members we dealt with last night truly made us feel that we were a guest in their home! The Shangri-La Toronto will always have a special place in my heart now! We are planning to treat ourselves to a stay in the future now and look forward to experiencing more of the outstanding service we recieved last night!
Well done, Thank you!

  • Stayed: July 2013, traveled as a couple
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Thank coriannh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded July 11, 2013

Thank you very much for taking the time to write about your experience with us. We really appreciate your excellent feedback. We are passionate about exceeding our guests' expectations and one of our core value is to treat them like our own family. We are so delighted to hear that you were well taken care of by our staff and we can not wait for you and your husband to come back for another wonderful experience.

Sincerely,

The Englishman

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Reviewed July 9, 2013

The rooms and bathrooms are relatively large and well done. The fitness center and lap pool are great pluses. The staff is helpful but their enthusiasm far outstrips their knowledge. The place provides (ipads) or will lend (laptops) high-tech gadgets but the staff can't tell you how to use them. (For a simple thing like changing the language of an ipad, they sent an engineer to my room instead of just quickly explaining what to do.)
Another caveat, they seem to want to turn the lobby into a large bar, with singers most nights. This might be nice for a younger crowd but makes it loud and uninviting for many others.

  • Stayed: June 2013, traveled on business
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Thank Buckaroo52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

Just got back from 2 nights at this wonderful Hotel in the heart of the city. The huge reception area also serves as a wonderful meeting place with comfortable chairs and sofas, afternoon tea,drinks, or just a great place to relax.Elegant but so inviting. Rooms are well appointed, lovely linens, great bed. Large bathroom with separate shower and toilets. Room service was fast and delicious. But its the Staff which really make this a very special place to stay at. They greet you by name, are so friendly in a subtle way, they are there for you to make your stay as pleasant as possible, and it was a very pleasant stay.Breakfast was very good as was the Restaurant, highly recommend, a little pricey but well worth it. This is one Hotel we will definitely be staying at again......absolutely a 5 star....

  • Stayed: June 2013, traveled on business
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Thank EuropeLaSalle_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard C, General Manager at Shangri-La Hotel Toronto, responded to this reviewResponded July 3, 2013

Thank you very much for taking the time to share your stay at Shangri-La Hotel, Toronto, we appreciate your kind words about our hotel. We are pleased that you appreciated all the details of the room. Our team strives to deliver an excellent service and we delighted to know that you enjoyed it and it enhanced your experience. We look forward to welcoming you back in the near future!
Sincerely,

Richard Cooke

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Additional Information about Shangri-La Hotel Toronto

Address: 188 University Avenue, Toronto, Ontario M5H 0A3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 137 Hotels in Toronto
Price Range: $384 - $677 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Toronto 5*
Number of rooms: 202
Official Description (provided by the hotel):
This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more   less 
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