My family and I stayed at the Shangri-La Toronto in April. Having stayed previously at the Shangri-La in Kuala Lumpur, Hong Kong and Kowloon, where the experience was simply exhilarating, we were anxious to see if the Toronto property was equally so.
A couple of days prior to our arrival, I had received a e-mail from the hotel to ask for our approximate time of arrival indicating that it was to ensure we would be accorded a "bespoke check-in experience." So, I responded with an ETA, expecting something out of the ordinary ... you know ... "bespoke."
Our check in was neither bespoke nor particularly memorable. We went up to the two desks that rogether make up the "counter." Both of the representatives were very polite and pleasant if not visibly sure who should attend to us. Finally, after a few moments of unease, I made their jobs easier by picking one over the other.
The representative who checked us in then walked us to our room, presumably leaving her desk unattended. Good thing the hotel is not busy. If this was the bespoke check in, then OK, I acknowledge. However, better hotels in Japan routinely do that. Nothing spectacular.
Our room was nice with all the little touches that one would expect from a 5-star hotel. We were on a relatively low floor since the higher floors are condos. Our room faced University Avenue and we could hear the traffic noise almost througout the night. Not good for light sleepers.
The pool and fitness centre were clearly showpieces of the hotel. Very opulant and the service from the attendant was very attentive.
The lobby bar - it being a Saturday night - was very busy and loud. Apparently, it is the "in place" for the young, trendy and rich in Toronto. Unfortunately, I'm not young, trendy and rich.
The hotel location is reasonably good. Facing Simcoe Street, it is not on a busy street. but the downside to that is there isn't a whole lot really close to the hotel. Across from it is a small 24-hr. grocery store and a coffee shop. Not much else. Around the corner, on King Street West, is where the action is. That's a 10-minute stroll away.
All in all, a good experience, but certainly not on par with our previous experiences at other Shangri-Las.
- Official Description (provided by the hotel):
- This 202-room luxury hotel is situated in a new 66-storey tower on University Avenue at Adelaide Street. Shangri-La Hotel, Toronto occupies the first 17 floors of this development, which incorporates the historic "Bishops Block"- one of the oldest remaining buildings in Toronto. ... more less
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