My husband and I visited the spa to celebrate his birthday, and decided to do a spa day while we were there. I initially booked a his and her mani/pedi and added a couples Swedish massage. What I found strange was that when I was making the reservation(s) at no point was I given any advice (spa package perhaps) or asked about if we were visiting for a special occasion. I have visited spas at the Hyatt,royal york and ritz and am used to having an excellent experience when making a reservation, I just chalked it up the receptionist being new, and didn't think much of it. The spa itself is beautiful and is well decorated. Another interesting thing I noticed is that the spa is decorated with numerous bottles of champagne and champagne glasses but at no point during our 4 hour spa visit were we offered a glass. It is my experience when visiting a high end spa that the spa will offer its guests a glass of champagne or a small snack as part of the experience. Right before we left I proactively asked for a glass of champagne. I was told it was18 dollars a glass. As my husband and I were celebrating we didn't mind paying for it, but it would have been nice to get some sort of perk as our spa experience totalled$800! The massages were excellent and my husband and I both really enjoyed them. After the massage my husband I were left to wait in a waiting area by ourselves we were not offered any type of beverage other than the water we helped our selves to. I knew there would be a wait when I booked the reservation, but I didn't think we'd just be left to sit there. Again my expectations were built off of experiences at other high end spas, something I began to realize this spa was not.The manicure and pedicure were nothing special. For $165 you would think you would be getting something to remember, like I have at Stillwater or novo spa but while the girls were nice the service provided was not anything more than you would get at the corner nail salon. There was nothing that elevated this experience and made it worth the price. The hotel is beautiful, the restaurant was amazing but I will pass on the spa on my next visit, it was nothing special and management does not seem interested in "excellent" client experiences as staff just do the bare minimum. Definitely a disappointment.
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