I booked to come here on July 1st 2014 approx. 2 weeks ago, and on last Thursday I received an e-mail advising me the show was cancelled.
The whole point was to surprise my fiancé for her birthday, as she has never been to Medieval Times. The e-mail said that I could reschedule, however if I rescheduled the show meant nothing now.
I phoned the 1-888-935-6878 number to attempt to receive my refund, this lady who I must say was polite gave me a phone number to phone (416) 260-1234. I phone that number and spoke with a lady was was extremely rude on the phone. She kept telling me you can reschedule it, each time in a more aggressive manner. I told her I just wanted the refund on my tickets back, she told me to write down this reference number down and she will transfer me.
The phone then went silent, and after approx. 1 minute she yells into the phone "HELLO". I told her I am waiting for you to give me this reference number. She advised me that "I was waiting for you to get a pen." she then gave me a reference number and transferred me to an extension that went to a guys voice mail name "Mike".
I left a message with the reference number and my phone #.
I am now waiting for a phone call back from "Mike", I feel that Medieval Time's stole my money. I paid for a service in which I have not received, and they are withholding my money after I asked for my money back for a show THEY cancelled.
I do feel if I never receive my money I will write to the local news papers about this SCAM!
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