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“Pleasant experience”

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Pantages Hotel Toronto Centre
Ranked #53 of 138 Hotels in Toronto
Reviewed June 9, 2013

I stayed for two evenings while in Toronto attending a conference. Room was nicely appointed and enjoying the option a tiled shower stall or tub. Bed and pillows were very comfortable. Great location. All hotel employees were extremely professional and aimed to please. Wond in particular made my car service reservation back to the airport and was quite pleasant and always had a smile!

Wish I had more time to enjoy the bar next to the lobby!

  • Stayed: June 2013, traveled on business
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Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this reviewResponded June 16, 2013

Dear Susan. Thank you for posting a review and the compliments regarding the level of service our colleagues delivered during your stay whilst attending the conference. I am very happy to hear that you found the room to your liking and comfortable. We look forward to welcoming you back to the hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen. General Manger

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586 - 592 of 1,008 reviews

Reviewed May 31, 2013

Some rooms described as "SUITES" were far from it. No living room, kitchenette, or something as simple as a dresser/drawer (which can be found in a cheap motel). It was very pricey for a regular hotel room. The only perk is the location. I would suggest checking your bill because it's going to contain some extra charges that add up. Below is a detail description of my stay:

As someone that travels very often, I was very disappointed with my stay at the Pantages hotel. I cannot begin to describe my anger and regret for staying at this hotel. Never have I stayed in a room that was considered a "suite" that was in such subpar condition and had no features of what most would consider a suite. The rooms were nothing like the pictures which leaves a feeling of being taken advantaged of. The only positive about this hotel was it's location and the valet, Ricky. My stay included two rooms for two couples. The other room was worse than mine- with a dirty bathroom, and the size of a regular hotel room. This was after we were given a "free upgrade" and then later charged for it. I lack the proper words to even describe the feelings my group shared about staying at this hotel. A $1000 stay became an $1300 stay and there were no room services or extra amenities ordered (except for 3 day parking). In the end, paying that much money (may not be a lot to you but is for me) for a regular hotel room that was labeled a suite is outright outrageous. I believe that when you see a hotel in pictures it should be realistically close to the actual product and unfortunately that was far from the truth at this hotel. I can only reiterate my distaste for this place during my stay and do not have any plans on staying there again. Sadly, in such a beautiful city and ideal location our stay at the Pantages hotel ruined our trip. It frustrates me to even write this review which I feel will probably fall on deaf ears and be met with no appropriate response. I will never stay at this or any Skyline resort nor recommend it in the future. I thank you for giving me the opportunity to describe the stay of not only one individual but four individuals that share the same experience.

  • Stayed: May 2013, traveled as a couple
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2  Thank RLP0705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this reviewResponded June 8, 2013

Dear RLP0705, Thank you for posting a review. I sincerely apologise for the experience you had during your recent stay at the hotel with your family. I apologise that the rooms were not up to your expectation, had you been given a room on another floor you would have had a kitchenette. I have shared your review with our Director of Housekeeping regarding the cleanliness issues. The issues with your bill have been reviewed with the front desk. I can assure that I take all customer concerns very seriously, and as a result I tried calling you on Tuesday the June 5th and on one other occasion as I felt it was important that I speak with you personally. I will try contacting you directly over the weekend so I may apologise to you personally and discuss your concerns. Thank for your comments about Ricky. I look forward to speaking with you. Sincerely, Ragnar Pedersen, General Manager

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Reviewed May 28, 2013

Just stayed one evening but found it very eclectic indeed. Suite was very well appointed, lots of extras, very comfortable and very clean. Would definietly stay again. Found the staff to be very friendly and helpful, not over bearing at all.

  • Stayed: May 2013, traveled on business
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Thank amtiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this reviewResponded May 29, 2013

Dear amtilli, Thank you for taking the time to post a great review on Trip Advisor about your recent stay at the Pantages Hotel. I appreciate the positive comments about the employees and that you found the room very clean. I have shared your comments with the Team. I am very happy that you enjoyed your stay; I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager

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Reviewed May 11, 2013

Stayed 1 night at the Pantages. Good room. Had a great view of downtown and walking distance from pubs, entertainment and shopping. Close to good restaurants and nightlife. We also liked the old style diner for breakfast around the corner.

Room Tip: Book your room with airline travel ticket to get discount.
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  • Stayed: December 2012, traveled on business
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1  Thank AnnTomMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this reviewResponded May 23, 2013

Dear AnnTomMontreal, Thank you for the feedback on your recent visit to the Pantages Hotel, Toronto. We are very pleased that you enjoyed your visit to Toronto. I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager

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Reviewed May 7, 2013

My husband and I stayed at the Pantages when it was newly remodeled. It was everything I wanted in a hotel from location to decor. The continental breakfast was gourmet pastries and coffee. We enjoyed that as well.

  • Stayed: June 2012, traveled as a couple
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Thank mmkshopaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this reviewResponded May 11, 2013

Dear mmkshopoholic, Thank you for the feedback on your recent visit to the Pantages Hotel, Toronto. I am very pleased that you enjoyed the newly decorated room and that you enjoyed the breakfast.I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager

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Reviewed April 30, 2013

Stayed for 2 nights at the Pantages. We had 1 issue that was expertly dealt with and we were satisfied with the result. This is a 'boutique' hotel that is somewhat older but very nice. It's very well located around the corner from the Eaton center and Massey Hall and a few other attractions. I've rated this hotel based on their response to an issue. Too many times I have been given the run around - not all issues can be prevented but they can be measured by the actions taken by Management. Further information to the room - a basic room was very room and ours had a kitchenette (we didn't ask for this). Modern touches with laminate flooring and styling. I would recommend.

Room Tip: I didn't request any type of room.
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  • Stayed: April 2013, traveled as a couple
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1  Thank La_Bionda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this reviewResponded May 1, 2013

Dear La Bionda: Thank you for the feedback on your recent visit to the Pantages Hotel, Toronto. I am very pleased that the team was able resolve the issue to your satisfaction. We value each and every guest interaction and comment, as we know that you have a choice when deciding where to stay while in Toronto. We are pleased that you found the Pantages Hotel a great place to stay and location suited your needs. ; I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager

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Reviewed April 28, 2013

this hotel has great location , the staff were very helpful and friendly. Jeff was a new addition to the front staff and he was GREAT!

I was a little disappointed in the room ...needs some updating and painting ...and it appears much more posh in the pictures! The room had foot marks on the floor and looked like it hadnt been dusted in a while!
bed was very comfie but it squeeked everytime you rolled over! lol
all in all I would say if you want to be central it was a good hotel ...but definitely not a 5 star

  • Stayed: April 2013, traveled as a couple
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Thank jannieannie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ragnar P, General Manager at Pantages Hotel Toronto Centre, responded to this reviewResponded May 1, 2013

Dear jannieannie1, I appreciate you for taking the time to share a review on Trip Advisor about on your recent visit to the Pantages Hotel. I apologize that we didn’t meet your expectations. I will address your concerns immediately with our Executive Housekeeper. We are in the process on painting our rooms new and brighter colors, and repairing all the furniture. Thank for the positive comment about the staff and special mention about Jeff. ; I look forward to welcoming you back to the Pantages Hotel on your next visit to Toronto. Sincerely, Ragnar Pedersen, General Manager

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Additional Information about Pantages Hotel Toronto Centre

Address: 200 Victoria St, Toronto, Ontario M5B 1V8, Canada
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Luxury Hotel in Toronto
#41 Romantic Hotel in Toronto
#50 Business Hotel in Toronto
Price Range: $122 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pantages Hotel Toronto Centre 4*
Number of rooms: 86
Official Description (provided by the hotel):
Amid the best dining, shopping and entertainment Toronto has to offer, sits the Pantages Hotel. Designed by world-renowned architect Moshe Safdie, the personality of the hotel is inspired by the Theatre focused neighbourhood. When traveling for business or leisure, guests can find all the very best that Canada’s largest metropolis presents. ... more   less 
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Also Known As:
Pantages Hotel Toronto

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