Here's the deal: if you are looking for the heights of hip during a visit to Toronto, you are going to be disappointed with this place. But, if you are going as a business traveler and you're going to be there for a while, this place will beat the hell out of your typical Residence Inn.
I had a perfectly fine stay here -- I'd give it three and a half stars if I could. But it's a little incongruous that the place is going for a sleek, hip vibe, at the same time as it has these very practical stove tops and refrigerators in all the rooms. However, that said, it is actually quite nice to have access to a fridge, sink, wine glasses, wine opener, etc. during a stay. Beyond that, my room had a window that opened, a comfortable bed, and a full bath tub. It was clean, if a bit beat up. The walls are not especially sound proof, as I discovered on St Patrick's Day, when the noisy children in the room next to me were getting their pre-game on. Fortunately, they went out for the real revelry at a reasonable hour, before I had to get all curmudgeonly on them or on the desk.
And speaking of the desk, I had a perfectly good experience in terms of customer service, which I emphasize since many of the other reviewers did not. They were gracious when I arrived early, and had a room ready for me to check in. They put me on a high floor as I asked. Housekeeping was efficient and helpful, and I had a very good experience in the spa, with each of the people I interacted with. Sometimes I wonder if you don't get bad service when you give a bad attitude, but let me get back on topic here. The bartender at the Martini Bar was conversational and made good drinks, venturing off the menu and doing a creditable job when I described what I wanted. It's only too bad the bar always seemed so dead and empty, but then again, Sunday night might not exactly be prime martini time.
As a couple of final observations, this hotel is in a great location, it's moderately priced, and has some nice amenities, like the spa and fitness room. You'll get what you pay for here: a perfectly adequate stay at a decent hotel. If you want to height of hipness, or newness, you'll be disappointed, so go check in to the Gladstone or the Drake.
- Official Description (provided by the hotel):
- Amid the best dining, shopping and entertainment Toronto has to offer, sits the Pantages Hotel. Designed by world-renowned architect Moshe Safdie, the personality of the hotel is inspired by the Theatre focused neighbourhood. When traveling for business or leisure, guests can find all the very best that Canada’s largest metropolis presents. ... more less
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- Also Known As:
- Pantages Hotel Toronto