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Reviewed September 2, 2017 via mobile

Perfect hotel for our needs visiting from the UK. Room would have been spacious enough for the 4 of us if our kids were younger and could stay in the same room. As it was, we had booked 2 rooms just down the corridor from each other. rooms were comfortable - only issue for my wife and daughter were the rooftop bars opposite which made noise until late so if you're sensitive to that you may want to think a little about staying here - they do supply ear plugs in the rooms though.

All in all, a great location, clean, great rooms and great staff. Breakfasts were also good. Only marked down a star due to the noise at night.

Stayed: September 2017, traveled with family
Thank Fatworm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas L, Manager at Le Germain Hotel Toronto Mercer, responded to this reviewResponded September 11, 2017

Dear Fatworm,

Thank you for your feedback on your most recent stay with us at Hotel Le Germain Toronto!

I am glad to hear our rooms gave you all enough space to spread out and relax. We apologize for our neighbours, they can be pretty lively sometimes on the weekend. The entertainment district is buzzing more and more as this area continues to develop.

We hope you will come back to Toronto for another visit!

Kind regards,

Jonathan Estrella
Guest Services Manager

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Reviewed September 1, 2017

I have done a lot of business travel over the past 40 years, but I can easily say that our overnight stay at Le Germain this week was by far the best hotel I have ever stayed at.The room was outstanding, with fine attention to detail and great amenities. The front desk staff and valet staff were attentive to our every need. The deluxe continental breakfast included smoked salmon, which is unheard of. Fantastic experience.

  • Stayed: August 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas L, Manager at Le Germain Hotel Toronto Mercer, responded to this reviewResponded September 11, 2017

Dear Dan M,

Thank you for your feedback regarding your most recent stay at Hotel Le Germain Toronto!

This is amazing. We can only imagine how many hotels you have had the opportunity to experience over 40 years and we are definitely humbled to be at the top of that list. Our team prides themselves on making each stay better and better (and we'll make sure the smoked salmon is there every morning too!).

We look forward to welcoming you back in the near future!

Kind regards,

Jonathan Estrella
Guest Services Manager

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Reviewed August 28, 2017

Just in from London and we were in need of comfort, hospitality and all round friendliness. We got it! What a jewell in the crown that is Toronto. Near the sights, but in a quiet side road. You can even see it from the CN Tower ( well the top floor where you can practice your putting and get an iconic photograph. Great breakfasts too. The staff could not have been friendlier.

  • Stayed: July 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas L, Manager at Le Germain Hotel Toronto Mercer, responded to this reviewResponded September 11, 2017

Dear David H,

Thank you for your feedback on your most recent stay at Hotel Le Germain Toronto!

I am glad to hear our team here welcomed you to Toronto with such open arms. Mercer is a great street to be tucked away on so our guests can enjoy a little oasis in the heart of the entertainment district. A little putting practice after breakfast or before a night out is definitely something we recommend!

We look forward to seeing you again soon.

Kind regards,

Jonathan Estrella
Guest Services Manager

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Reviewed August 27, 2017 via mobile

We stayed from 24 / 27 August in a standard/ traditional double which was well equipped & spacious.
Great hotel, very well located close to entertainment area, CN Tower, station & within walking distance of lake front.
Staff were really friendly, professional & very helpful - & particularly those on reception.
We really enjoyed our stay - & this great multi cultural city.

Stayed: August 2017, traveled as a couple
Thank Stevjtb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas L, Manager at Le Germain Hotel Toronto Mercer, responded to this reviewResponded September 11, 2017

Dear Stevjtb,

Thank you for your feedback on your most recent stay at Hotel Le Germain Toronto!

We will pass on the kind words to the entire team here and we are very happy they helped you to enjoy your stay. We hope you will come back for another visit again soon!

Kind regards,

Jonathan Estrella
Guest Services Manager

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Reviewed August 23, 2017

First time at this hotel in Toronto. We stayed here for the excellent distance to the Rogers Centre for a few Blue Jays Games. 5 minute walk.
I cannot say one bad thing about the staff. From the front desk, to the breakfast staff, to the young guy at the bar in evenings who made the best drinks I've ever tasted. $15.00 for a drink but worth every penny as he was very entertaining! And to the men who held the door open for us every single time we left or entered the hotel. Props to you all!
The rooms were unique and worked for what we needed. We loved turn down service because they always left us chocolate!
Overall, excellent service, clean rooms and great location. Will return here again!

  • Stayed: August 2017, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicolas L, Manager at Le Germain Hotel Toronto Mercer, responded to this reviewResponded September 11, 2017

Dear Pamela H,

Thank you for your feedback on your most recent stay at Hotel Le Germain Toronto!

Wow. I am really happy to hear our team made such a great first impression! We will definitely be sharing all the kind words with the team. There are lots more home games to come so feel free to come back for another visit. We hear the stays get better every time...!

Kind regards,

Jonathan Estrella
Guest Services Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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