Went to stay there for a celebratory weekend. Wanted a patio as it was springtime and hoped to enjoy the beautiful weather. The patio was filthy and the doors were covered in spiderwebs. Ordered room service. When the second order of room service came we asked for the first set of plates to be removed but the staff said that they don't do that. In the morning our table was covered in dirty dishes - and when the breakfast room service came they still did not remove it! Did not like the restaurant Victor at all - steak came raw -sent back to cook to medium but they brought out a burnt well done steak. I could go on but it just gets worse. Staff at hotel did not seem to care about customer satisfaction.
- Official Description (provided by the hotel):
- An authentic experience Groupe Germain's philosophy is founded on elegance combined with authenticity. At Hotel Le Germain Toronto, no detail is overlooked to ensure your comfort and meet your needs. Under our roof, you'll find a home away from home. A local artistic flavour You'll enjoy the photographs of Toronto-based artist James Lahey. Tulips in full bloom brighten every room, while pictures of wispy clouds adorn the interior of the elevators. A welcome like no other Hotel Le Germain Toronto shares the same goal as all Le Germain Boutique-hotels: to create a comfortable and inviting atmosphere where the attentive and personalized service is accommodating yet never intrusive. ... more less
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- Also Known As:
- Hotel Le Germain