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“Beautiful hotel and yet...”

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Le Germain Hotel Toronto Mercer
Ranked #10 of 137 Hotels in Toronto
Certificate of Excellence
Reviewed November 10, 2012

I have been planning to stay at this hotel for some time know since I read a glowing review when it opened in TO. From the interior design perspective it's a beaitiful boutique hotel although the rooms show some wear and tear. We had a deluxe room with a shower only on the 8th floor facing King Street. The room was spacious and very functional with lots of room to move about, plenty of storage for everything, and many thoughtful details like an umbrella, robes, and even a magnifying vanity mirror. Check-in/out was very smooth, breakfast - healthy and more than sufficient, and common areas were well laid out and decorated. That's where the hotel's 4 stars are well deserved.
The main reason that I rated my stay as only Average is because it was lacking in a comfortable sleep department and for me it's a big factor. The mattress was too firm for my comfort and the pillow top was somewhat slim so I could not get comfortable. And to top that up I could hear traffic on King St, particularly emergency vehicles, all night long. In other words, no sweet dreams in my dream hotel, which is too bad because Le Germain has a lot going for it.

Stayed: November 2012, traveled on business
2  Thank Queen_Marg0t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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615 - 621 of 931 reviews

Reviewed November 7, 2012

On a two weeks business trip, staying the Weekend in Toronto was really nice. When the Hotel is in the middle of the City Center, nice rooms, good breakfast and not badly priced. There are some building activity on one side of the hotel, but we were never bothered by noise. Ask for rooms away from that side. Also got good help from the staff, both with parking of the car and with different activities to do in Toronto.

Room Tip: Away from the construction area.
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  • Stayed: October 2012, traveled on business
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3  Thank Arteta_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DinoGurusamy, Director of Operations at Le Germain Hotel Toronto Mercer, responded to this reviewResponded November 12, 2012

Dear Arteta_10

Thank you for your feedback, our hotel is indeed in the entertainment district within walking distance to the business district making it ideal for both business and leisure. As with any growing city we have construction in our neighbourhood but we work with the city and neighbouring business to keep the impact to a minimum and I'm glad that you were not affected by it. I will make sure to share your comments with our team and hope to welcome you back soon.

Best

Dino Gurusamy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012 via mobile

Contemporary hotel with beautiful rooms and anazing bathrooms; good meeting facilities. Average continental breakfast. Reasonable service. Ok location. Nothing negative to report. Could not evaluate the quality of service due to short stay.

  • Stayed: November 2012
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Thank MD4853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

My husband and I celebrated our 6th wedding anniversary this past weekend.

I love the Le Germain brand of hotels, love the central location on Mercer St. The hotel is older than the Maple Leaf Square sister property, but Le Germain Toronto has the better location.

Top 3 reasons why I'm loyal to the Le Germain brand:

1. Luxurious, contemporary, well thought-out amenities. From room aesthetics, to the Bose player, to the awesome shower, to the personal touches (thank you for the dessert tray and the card!)

2. Discreet but attentive customer service. Never over the top. They are there when you need them, not in your face when you don't, never ever have to wait too long for anything.

3. Always feels like the Germain hotels are there just for us - very personalized. Not convention-like, nor crowded. It feels very very intimate.

We will be back.

Room Tip: Ask for a quiet room on a very high floor. We stayed Saturday night and was not bothered by neighbou...
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  • Stayed: November 2012, traveled as a couple
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Thank edmbaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

From the lobby, to the spacious hall ways, to the rooms, it was just right and os so very sleek. I see other reviewers commenting on the bed linens and they are right. The hotel staff are helpful and give good tips on what to do and what to see. If you are on business, this place is for you. Good breakfast included in the price, including good croissants and lattes.

Room Tip: Ask for a room not overlooking the street. it will be more quiet for you.
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  • Stayed: November 2012, traveled as a couple
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Thank DCMomInChief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Just utterly luxurious.
Shower is up there with the very best.
Beds super comfy
Free super fast easy internet
Nice free breakfast
central location
valet parking (expensive)
Only complaint would be it was rather noisy at night -somebody got blocked in and kept
beeping his horn for the longest time. Not the hotel's fault of course.

  • Stayed: November 2012, traveled on business
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Thank johnehsmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

I planned a bachelorette/weekend getaway to Toronto for 4 girls and chose Le Germain mainly for the location and modernity of the hotel itself. We were able to walk everywhere we had to go. Despite four of sharing one bathroom and 2 small double beds, there was plenty of space for us to get ready, have drinks, play music and hang out before hitting the town. The included breakfast buffet had a good healthy variety of options, although the service was a bit slow and a touch 'pushy' when we tried getting our own coffee and tea. It wasn't clear this portion of the buffet wasn't self-serve like the rest of it. Hotel was quiet and clean and the little staff we came into contact with was friendly and amenable to a few special requests. Our room was nicely appointed but the sliding door seperating the toilet from the rest of washroom had come off the track before we checked in so if the toilet was in use, the whole bathroom was off limits.

  • Stayed: August 2012, traveled with friends
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Thank SinOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DinoGurusamy, Director of Operations at Le Germain Hotel Toronto Mercer, responded to this reviewResponded November 5, 2012

Dear SinOttawa,

I am glad that you choose to stay with us for your “girls night out” and that you enjoyed your stay. We are indeed located within walking distance to most major attractions and restaurants which makes us a perfect spot . I apologize for the maintenance issue in your room and please do not hesitate to contacts the front desk if you need anything as we are just a phone call away. We look forward to welcoming you back

Best

Dino Gurusamy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Le Germain Hotel Toronto Mercer

Address: 30 Mercer St, Toronto, Ontario M5V 1H3, Canada
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Toronto
#10 Romantic Hotel in Toronto
#11 Family Hotel in Toronto
#13 Business Hotel in Toronto
Price Range: $249 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Germain Hotel Toronto Mercer 4*
Number of rooms: 122
Official Description (provided by the hotel):
An authentic experience Groupe Germain's philosophy is founded on elegance combined with authenticity. At Hotel Le Germain Toronto, no detail is overlooked to ensure your comfort and meet your needs. Under our roof, you'll find a home away from home. A local artistic flavour You'll enjoy the photographs of Toronto-based artist James Lahey. Tulips in full bloom brighten every room, while pictures of wispy clouds adorn the interior of the elevators. A welcome like no other Hotel Le Germain Toronto shares the same goal as all Le Germain Boutique-hotels: to create a comfortable and inviting atmosphere where the attentive and personalized service is accommodating yet never intrusive. ... more   less 
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Also Known As:
Hotel Le Germain

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