I have stayed at the Germain once a year since it opened. The first time I was blown out of the water and bought the entire bed/linen set so that my bedroom could be as comfortable as my hotel room had been. Now, the sleek look and atmosphere are still there with increased prices, but the duvet mattress cover is gone, the service is intermittently lackadaisical (although the contact is always pleasant, the combination of courtesy with efficiency is gone), and the morning breakfast coffee is undrinkable (both plain and cappucino). When I commented that some things had changed somewhat to a staff member I was told the hotel was still fully booked, suggesting the quality/price was acceptable to some.... and that repeat customers were not so important??? Germain is no longer the only boutique hotel in town, and with the price range I will be exploring other options....
On the plus side: the room cleaning service and the pleasant, thoughtful maids are awesome.
- Official Description (provided by the hotel):
- An authentic experience Groupe Germain's philosophy is founded on elegance combined with authenticity. At Hotel Le Germain Toronto, no detail is overlooked to ensure your comfort and meet your needs. Under our roof, you'll find a home away from home. A local artistic flavour You'll enjoy the photographs of Toronto-based artist James Lahey. Tulips in full bloom brighten every room, while pictures of wispy clouds adorn the interior of the elevators. A welcome like no other Hotel Le Germain Toronto shares the same goal as all Le Germain Boutique-hotels: to create a comfortable and inviting atmosphere where the attentive and personalized service is accommodating yet never intrusive. ... more less
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- Also Known As:
- Hotel Le Germain