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All reviews swiss chalet fox bistro tim hortons congress center toronto airport separate bedroom trade show park and fly living area shuttle service convenience store free shuttle one night stay continental breakfast mini fridge bed was very comfortable lalit
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Reviewed 4 weeks ago

Got in late, the room was alright but no bathtub. The bed was rock hard. Left at 2am to walk over to Tim Hortons for breakfast, got up to our floor and the key card wouldn’t work. Went and got management, he issued new card. Went back to our room, key card still wouldn’t work. Management came up to try. He tried a couple times then finally when I started to cry cuz we were gonna be late for the airport, he went and got a crowbar and pried the door open. We didn’t get our room free, but he gave us 50% off. I guess that’s better than nothing. They also paid for our cab to the airport. We were only a half hour late for check in.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Vacation48134240990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSuites, Manager at Radisson Suite Hotel Toronto Airport, responded to this reviewResponded 4 weeks ago

Thank you Vacation48134240990 for taking time to post a review. I apologize for the experience you had during your stay. Certainly, that is not the type of experience we would like our guests to have. Our team members provided you a complimentary upgrade to a executive class suite, so that you start your vacation with a better experience. These suites have a walk in shower as most of our guests prefer to have a walk in shower instead of a bathtub. The beds are also praised by most of our guests as those are healthier. I regret that this was not the bed type you wanted. I am glad that we could provide you a significant discount for the door lock issue and also could provide you cab, so that you can go to the airport faster. Our record shows that you left the hotel by cab at 03:10 am and you wanted to take the 03:05 am shuttle. I am sorry for the delay but I am sure the cab took less time than the shuttle. Your feedback is greatly appreciated and will be used to fine tune our operations in the hope that upon your next visit we can exceed your expectations. Regards, Razib E

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Reviewed May 6, 2019

Very happy good stay thanks would definitely stay there again wish they had breakfast included but other then. That overall great hotel close to the hockey rinks which is why we where there ! Looking forward to our next stay

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank Voyage45246416338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSuites, Manager at Radisson Suite Hotel Toronto Airport, responded to this reviewResponded May 7, 2019

Thank you Voyage45246416338 for taking time to post a review and share your experience. I don't know if you were a part of a hockey group or not. For group reservations there are a negotiated rates. Breakfast depends on the the negotiation. We are happy that despite of the breakfast issue, you liked the hotel and willing to be back. We are also looking forward to welcome you back!!
Regards, Razib E

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Reviewed May 5, 2019

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RadissonSuites, Manager at Radisson Suite Hotel Toronto Airport, responded to this reviewResponded May 6, 2019

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Reviewed May 4, 2019

Great hotel with beautifully renovated rooms! Really Comfortable King size bed and 2 TVs to make watching hockey even easier. The best part of our stay was dealing with Lalit and April. They both worked really hard on getting us our rooms early and they were a pleasure to talk with! 5 star rating because of them. Thank you gentlemen! Highly recommended.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Prez387w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSuites, Manager at Radisson Suite Hotel Toronto Airport, responded to this reviewResponded May 5, 2019

Thank you very much for Prez387w for taking time to post a review and mentioning Lalit and April"s name. Our team members work hard to make our guests happy and it really feels good when hard work gets noticed. Please be assured that I will be sharing your comments with our team, Specially Lalit and April. On behalf of our entire staff at Radisson we thank you for staying with us and we hope to see you again when your travels bring you back to the area! Regards, Razib E, Asst. Guest Services Manager

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Reviewed May 1, 2019

Great clean place shuttle to airport. Rooms are great private sleeping. Hotel restaurant is open late for late arrivals with great food ready at any time. Check in and out is fast and easy, parking is large and safe to leave your vehicle while your away

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Radisson Hotels
Thank susie4444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RadissonSuites, Manager at Radisson Suite Hotel Toronto Airport, responded to this reviewResponded May 1, 2019

Thank you very much susie4444 for your nice review. On behalf of our entire staff at Radisson we thank you for choosing our hotel for your stay and we hope to see you again when your travels bring you back to the area!
Regards, Razib E

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