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“Nice hotel”

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Best Western Plus Executive Inn
Ranked #51 of 138 Hotels in Toronto
Reviewed April 29, 2014

Other than one person, the staff was very helpful. We could not get the HVAC thermostat to work correctly. It was either too hot or too cold. The only thin we could do was to keep alternating between heat and cool. On the last night id did finally start working. We had reported it to the man at the front desk, but don't know if it corrected itself or if they corrected it remotely. The room was clean and I would stay there again. However, i with they would have a choice of types of pillows. the pillows were like trying to sleep on enormous marshmallows.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Best Western
Thank doliva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, Director of Sales at Best Western Plus Executive Inn, responded to this reviewResponded April 30, 2014

Dear Guest,
I'm sorry to hear that one staff member was not very helpful. It's also disappointing to hear that you didn't enjoy our huge fluffy pillows. You do make a valid point in that not everyone has the same taste in pillow softness and size. I will definitely see what we can do about that for our future guests. Thank you again for your review.

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369 - 375 of 607 reviews

Reviewed April 28, 2014

I booked this hotel for myself and some friends, when they arrived they were very impressed with the cleanlyness and amenities that this hotel offered and all comented on how pleaseant all of the staff were. From housekeeping right up to front desk staff they all treated us great

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with Best Western
1  Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, Director of Sales at Best Western Plus Executive Inn, responded to this reviewResponded April 30, 2014

Dear Maureen,
I'm so happy that you were able to share your experience at our hotel with your friends. Thank you for the kind words again and I'm so glad your friends thought the same. We surely hope you come back and visit us again soon!

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Reviewed April 21, 2014

Room was clean, overall hotel was clean and nice, staff was very nice. Location is good next to highway. The breakfast is average. Internet absolutely blows. There is only one ice maker I could find in the first floor. Heat/Cooling system was not working right and made some weird noise. Bed was comfortable. Your average hotel, nothing spectacular here.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Best Western
Thank Hector H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, Director of Sales at Best Western Plus Executive Inn, responded to this reviewResponded April 30, 2014

Dear Hector,
Thank you for your review and your kind words about out nice staff and clean rooms. It's unfortunate that we weren't able to help you with the noisy HVAC system in your room. Did you call the front desk to get our maintenance staff to fix it? We hope to see you again when travelling back up north.

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Reviewed April 10, 2014

Clean rooms, modern rooms, amazingly friendlly staff, stayed here in 2013 probably 100 nights..
kind of like a second home then

very Comfortable beds and bedding, nice hotel, good for business travellers, quiet location, good price, keg steakhouse next door. not much else to say except its your average clean new best western hotel.

would recommend to anyone.

  • Stayed: December 2013, traveled on business
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2  Thank Danielle0720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, Director of Sales at Best Western Plus Executive Inn, responded to this reviewResponded April 15, 2014

Dear Danielle,
Wow, it’s been awhile since you have stayed here! I’m glad you still remember our “clean rooms” and “amazingly friendly staff”! Thank you again for the kind words and we hope to see you again soon! And for the record, you stayed 95 nights…close enough though!

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Reviewed April 8, 2014

the hotel held a group of young hockey players and they were allowed to roam the halls freely and did not have parental control. this is the first time we have ever had this problem and after a hard day we wanted to relax.

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Best Western
1  Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, Director of Sales at Best Western Plus Executive Inn, responded to this reviewResponded April 30, 2014

Dear James,
I’m sorry to hear that you did not have a relaxing stay. Did you call the front desk about your issue? We do not allow children to roam the halls so it is something we would attend to if reported. We do hope you come back and we’ll be sure to ensure you have a relaxing stay.

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Reviewed April 2, 2014

I hae done a number of reviews of this facility and I still have a very high impression of this hotel.
I really have zero complaints. OK, one. One of the computers wasn't working all the time of my 4 day stay. If that's the worst it is a fabulous hotel. I arrived late on a Friday night so I ended up in a room as close to the 40 and Markham as I could be. There was zero noise in the spotless room. The facilities are clean and it is one of the better 'free' breakfasts you will get. I think it says something of the staff when I see people that have been there for a number of years. Everything from the greeting at the reception to my check out was impeccable.
The location to me is the best for meeting my needs. It is at the junction of the 401 and Markham so a car is a must. If you had to use the bus system it can be accessed easily.

Room Tip: Shop around for rates on this hotel as there is a variety like other hotels. Highly recommend!
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  • Stayed: March 2014, traveled solo
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2  Thank awayIgo2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, Director of Sales at Best Western Plus Executive Inn, responded to this reviewResponded April 30, 2014

Dear guest,
First of all, thank you for your loyalty to our hotel. We appreciate your delightful review and look forward to your stays with us later this year.

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Reviewed April 1, 2014 via mobile

Front desk day staff very friendly and helpful. Room was clean. Only problem with the hotel was there was no restaurant to eat in. It would've been nice to not have to leave in order to have something to eat.

Stayed: April 2014, traveled on business
1  Thank Elle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy N, Director of Sales at Best Western Plus Executive Inn, responded to this reviewResponded April 15, 2014

Dear Lara,
First of all, thank you for taking the time to leave your comments about our hotel and our “friendly and helpful” staff. Unfortunately, we do not have a restaurant on site due to the size of our hotel but there are many options close by and even some within walking distance. Of course, that doesn’t beat being able to eat in bed, so next time you’re in town, ask our staff about our delivery options. We have a variety of foods delivered here such as Pizza, Chicken, Chinese and even Greek.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Executive Inn

Address: 38 Estate Dr, Toronto, Ontario M1H 2Z1, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Scarborough
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#41 Business Hotel in Toronto
#44 Romantic Hotel in Toronto
Price Range: $105 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Executive Inn 3*
Number of rooms: 95
Official Description (provided by the hotel):
The hotel is currently under renovation in the lobby, breakfast room, hallways and meeting spaces. Renovation is during business hours 8am-6pm. Best Western Plus Executive Inn Hotel is the newest hotel located in the heart of Toronto East, just 10 minutes from the Toronto Zoo. Inquire about our Toronto Zoo, Science Centre & Wonderland Packages. Standard Rooms, Executive Rooms & Spa Suites available. All rooms with microwave, fridge & hi-speed wireless internet & more. Our guests enjoy our indoor pool, hot tub, sauna, fitness room & a deluxe hot breakfast. Exclusive: Show your guest key & save at 6 local restaurants. ... more   less 
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Also Known As:
Best Western Plus Executive Hotel Toronto
Best Western Toronto
Toronto Best Western

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