We had an overnight stop over and chose this hotel because of the good reviews and because it's slightly removed from the Toronto airport strip. For those who don't know, the airport strip is populated by a number of quite old and overpriced hotels.
As per instructions we called for the shuttle after we collected our luggage. Although we could barely understand the person on the phone, the shuttle appeared in 20 minutes as promised and we were delivered to the hotel in about 5 minutes. It's quite a new hotel in an area surrounded by corporate offices, with few restaurants within walking distance. Rooms are very nice and clean, but the first room we were given had a very strong smell of stale smoke. After a discussion centred around the fact this couldn't be possible because they don't allow smoking we were given a different room. Although we had booked a king bed room at a premium, the substituted room was a queen. This was quite unsatisfactory to my wife, who's temper tantrum (she doesn't read this I hope....) resulted in a two bed room in a hotel we were previously told was full. To my mind, how a hotel responds to a problem is what sets apart good service, and in this instance I think this hotel failed.
This room was spotlessly clean and very comfortable, so finally a good night's sleep ensued. Breakfast was provided in the adjacent restaurant - it was OK, could have been better. The shuttle is only provided at check-in and check-out, which has been the cause of some other reviewers complainants. I'm not sure exactly what scam they think they're guarding against, but to my mind it's indicative of grudging customer service. I really wanted to like the place, but a few fails spoiled a good experience.
- Official Description (provided by the hotel):
- BEST WESTERN PLUS Travel Hotel Toronto Airport is a modern traveler's dream come true. It is a convenient, spacious airport hotel that offers reasonable rates and luxurious newly renovated rooms in a perfect location for Toronto Mississauga business travelers, visitors to the Greater Toronto Area, and those who need a place to stay overnight on international connections. We also offer a 24 hour Toronto Airport Hotel Shuttle. The shuttle is for check in and check out and going to and from Toronto Pearson International Airport. There are luggage restrictions: 1bag and 1 carry on per guest. Extra luggage fees do apply based on airline fees. Overnight parking is complimentary and for use during your stay. Extended parking is available for an extra cost. Please contact the hotel. You'll love the touches we've added to our BEST WESTERN PLUS Travel Hotel Toronto Airport to make it as comfortable as possible for your stay. Whether you just need a bed for a few hours in between flights or will be staying for several days, our Mississauga Toronto hotel amenities and services will provide you with all you could ask for. There are Overnight parking is available for use during your stay. Extended parking is available for an extra cost. Please contact the hotel. ... more less
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- Also Known As:
- Best Western Travel Hotel
- Best Western Toronto
- Toronto Best Western