A Ritz Carlton brand comes with expectations . This new hotel did not meet mine.
We stayed two days for a wedding, which carried a fantastic group rate of $250 per night, but an extra night would cost $600. I am fine with $400 but it's overpriced at $600.
First of all, the hotel had very visible , and several of them, security staff in the lobby . It did not convey an atmosphere of relaxation. Elevators were slow during my entire stay. Shower quality and water pressure was not at 5 star level. Toiletries were rather plain.
One hour before check in, at 3pm, I had phoned ahead and requested 4 red wine glasses be delivered to our room , as other hotel guests and us were going to open a very nice bottle of red wine in our room. What we found was 4 white wine glasses instead. As mentioned earlier, we expected more attentive service than that.
A disappointment when you are talking about Ritz Carlton. Hopefully, Four Seasons is better.
- Official Description (provided by the hotel):
- Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more less
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- Also Known As:
- Ritz-Carlton Toronto Hotel Toronto