We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Outstanding Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Ritz-Carlton, Toronto
Ranked #5 of 132 Hotels in Toronto
Certificate of Excellence
Chicago, Illinois
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Outstanding Service”
5 of 5 bubbles Reviewed April 8, 2013

I stayed at this hotel for 1 night using points and it was a lovely experience. Definitely get the club level room if you can because this is what made the stay outstanding instead of just very good. Justin at the club took great care of us and the food and service were wonderful.

The room was very nice with a great city view. Loved the TV in the bathroom mirror. We were celebrating wedding anniversary and they sent us a bottle of wine.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chelsea33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,373 reviews from our community

Traveler rating
    1,095
    199
    53
    12
    14
See reviews for
290
483
58
362
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (330)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Hackensack, New Jersey
Level Contributor
93 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

After our visit last year and being chased out of Toronto with the specter of Superstorm Sandy about to descend on our home, we wanted to try again and see how our experience is without the worry of Mother Nature's wrath. And we are so glad we did. Once again, we were pampered, greeted, relaxed, eaten and cared into submission. Club Level service has spoiled us for other hotels. The food, the drink, the service, it was just as outstanding as we remembered. We were able to fully enjoy ourselves this time and see more of the city and experience more of the amenities at the Ritz-Carlton. The only negative was it was my husband's birthday and we had advised them of this. They did not provide any special acknowledgement of it, like they did for our anniversary last year. I mentioned this to the concierge at check out and he was very apologetic but still, we didn't get that extra pizzazz I had hoped to give my darling husband. But beyond that minor oversight, it was a great trip and we hope to get up there again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MooseLover08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
64 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

Visited for 3 days. From the moment you step through the door you are treated to a kind bellman who personally tends to your luggage during check-in. Extremely polite staff takes the time to learn your name and always exerts the extra effort to recommend dining, spa, and entertainment options. The rooms are amazing. Extremely clean. Very quiet and comfortable bedrooms, TV's in the bathroom mirror, heated bathroom floors, I could go on and on. The restaurant is great for breakfast and the lounge area is a great place to unwind after a long workday with excellent drinks and friendly staff (who memorize what you drank on night 1 and immediately offer it to you on night 2). It is truly a place that you are sad to leave and a staff that you will miss.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saiklo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed April 1, 2013

We Stayed at the Ritz for one saturday night to see a Hockey Game. The Hotel is modern and clean. We had a room on the 19th floor facing north. The room was clean and nicely furnished. Additionally the Bathroom had nice amenities including a heated floor and very dimable lights.

Bed was super comfortable, and the staff were tripping over themselves to help you which was nice. Overall I would recommend staying at the Ritz as it is truely a top hotel in Toronto.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CanadianGuy2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 31, 2013

The Ritz-Carlton hotel in Wellington Street West, Toronto really stands out. The place is modern, centrally located and the staff are extremely helpful. The rooms are large, full of everything you need and really comfortable.
The P.A.T.H. is accessed from right underneath the hotel which was excellent during the snow storm in Feb 2013!

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gabsy17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sault Ste. Marie, Ontario
Level Contributor
365 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
5 of 5 bubbles Reviewed March 25, 2013

Just got back from a 2 night stay at the Ritz in Toronto. We were here last year and it really hasn't changed much since then - still one of the best.

Rooms were very clean, modern, quiet, and the bed was excellent.

Service was impeccable. Everything from the doorman to the front desk to the waiters to the bartenders. Literally every person we encountered had a great attitude.

From a location standpoint, it is central to everything. Just a couple minute walk South-east to the Air Canada Centre / Union Station and the restaurants / bars in that area. And heading north-west slightly, you're just minutes from King St and all the restaurants & Queen St with all the shopping. Really couldn't ask for a better spot.

Nothing but positives to say about the Ritz & can't wait to stay here again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSkinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Idaho
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 24, 2013 via mobile

Just left after a 5 night stay. Used Marriott points for the stay. Was upgraded to a corner suite on check in. Also opted for Club Floor access for $100 day. Corner suite was great. Good work area, massive bath/ shower with heated floor. Bedroom was great with super HD TV. Service was impeccable and friendly. Club Floor staff was friendly, attentive. Food options and drink options throughout the days were always plentiful. Concierge service was good - booked Town Car to and from airport at good competitive rates. Just a super clean and nice hotel. Will for sure stay again.

Stayed March 2013
Helpful?
2 Thank RABSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Toronto hotels
Downtown West
Trump International Hotel & Tower Toronto
Downtown West
Shangri-La Hotel Toronto
Downtown West
Delta Hotels by Marriott Toronto
Show Prices
Show Prices
Show Prices
Downtown West
Hotel Le Germain Maple Leaf Square
Downtown
The Omni King Edward Hotel
Downtown West
Fairmont Royal York
Fairmont Royal York
#21 of 132 in Toronto
4.5 of 5 bubbles 2,831 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Toronto? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Toronto

Property: The Ritz-Carlton, Toronto
Address: 181 Wellington St W, Toronto, Ontario M5V 3G7, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Toronto
#4 Spa Hotel in Toronto
#5 Luxury Hotel in Toronto
#5 Business Hotel in Toronto
#5 Family Hotel in Toronto
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Toronto 5*
Number of rooms: 263
Official Description (provided by the hotel):
Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Orbitz, Travelocity, Marriott, Cancelon, HotelsClick, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your The Ritz-Carlton, Toronto reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ritz-Carlton Toronto Hotel Toronto

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing