This hotel is located in the entertainment district and an ideal place to stay for sporting and theater events as well as dinning out. We have stayed here a number of times and as far as North American Properties go this Ritz rates up there, however there is still no comparison to the WOW factor of high end properties in Asia!
The service here is excellent. From the moment we pulled up to the front entrance where we were greeted by the bell men and then promptly escorted into the large and impressive lobby and personally directed to the front desk all this while our car was emptied and then parked gave excellent first impressions!
The club floor manager Monika was helpful and promptly checked us in, Monika pointed out the hotel highlights and made herself available for any inquires we may have. The bell boy who delivered our luggage shortly after we arrived in the room was also helpful and polite and a wealth of helpful information
Our one bedroom two bath suite was fairly large and pleasantly furnished. From the washroom to the rest of the room the decorations and furnishing although nice and comfortable really did not have that WOW factor one gets accustomed to in various higher end properties around the globe. The unique feature of having a TV in the washroom mirror was astonishing at first – unique is pretty much what it is as it is difficult to watch unless right in front of it and even then focus is an issue. Perhaps if it featured high def with DVD hook up and could be viewed from the bath we would have been more wowed and been able to use the unique toy!
The complimentary high speed internet in the room was a nice touch and worked well.
The comfortable club floor lounge offered an excellent view of the Toronto water front, Toronto Island in the back ground, Steam Whistle Brewery, The Rogers center and the CN tower. As well the lounge featured a complimentary breakfast buffet, complimentary munchies and drinks (beer, wine, cocktails, water, pop etc.) throughout the day. Lunch sandwiches, evening cocktails and canapés followed by late evening sweets assured a constant supply of foods. The food fare throughout the day was a nice touch and suited our busy schedule. The evening canapés however were a bit tasteless and stale and we also found some of the club floor staff aloof and stand offish – they could be a lot friendlier and smile more, as well they also could be more available and not have us searching and then finding them hiding out in the kitchen! As well the girl who brought us up evening room service spilled water all over the floor and never cleaned it up – she came across as a very nervous newbie!
There is no doubt this hotel is very expensive and probably hard for some to justify the cost unless money is no object. However the property was sold out every night we were there so obviously the high prices are warranted.
All in all we had a great stay and would certainly consider the property on our next visit to the area…. That is if we could justify the high cost of a less than WOW property!
- Official Description (provided by the hotel):
- Toronto’s most centrally located AAA Five Diamond award winning hotel, The Ritz-Carlton, Toronto welcomes guests to the heart of Canada’s most culturally diverse city. Just steps from the city’s financial district and cultural attractions, the luxury hotel offers views of the CN Tower, Lake Ontario and downtown Toronto. Featuring Canada’s only cheese cave at TOCA Restaurant, an outdoor terrace at DEQ, and the #1 Hotel Spa in the world, The Ritz-Carlton, Toronto offers an oasis in the heart of the city. ... more less
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- Also Known As:
- Ritz-Carlton Toronto Hotel Toronto