Awesome hotel: location, clean, well appointed guest rooms, etc. You can read all the others and get that. Here is what made it an EXPERIENCE for my wife and 2 year old.
Put in a 10am Saturday morning requested arrival. I didn't expect to get it, I had planned accordingly. I arrived at 11am, the attentive valet attendants opened both car doors for us, loaded up a bellcart, entertained my 2 year old while I told him what stays and goes from the trunk. He must have saw me put my daughters DVD player in the seat pocket, which you will read about later.
Walked into the lobby and proceeded to check in with Aarti. She let me know she saw the request and that they were fully committed last night and didn't have a room ready yet (huge political figure funeral across the street made that pretty obvious, roads blocked, etc). She asked what our plans were for the day, in the mean time, the front desk manager (assume ?) came over with a stuffed Ritz Toronto Moose for my daughter.
Aarti and I discussed Buskerfest, festival we came into town for, as well as some other things to do on the way. She said she was sorry and would get a couple housekeepers in a room and rush it, I said no worries, we will be gone for the day. She upgraded me to a city view room, up on 16 I think. What a great view, nice large room.
Next day, at checkout, I told her I had left all of my bags in the room and asked to have a bellman run them to my car because we are leaving to sightsee again and will get the car from valet later in the day. She said that she was looking thru the paper and recognized my daughter in a picture. She emailed me the link and said the hotel didn't carry that paper but she was sending a bellman to get one for us. We came for our car that afternoon, all loaded up, DVD player put up and powered on, waters in the car, nice hand written letter from Aarti clipped to the newspaper on my front seat. Awesome service!
I have no complaints about the stay. My daughter played in the soaker tub and watched cartoons on the TV built into that bathroom mirror while we took turns showering, it was that relaxing of a stay. I wish I brought her bubbles, we usually don't give her the baths on a 1 night stay.
Can't comment on the fitness center or restaurants unfortunately. Room was super clean and well appointed. Shoe horn, tie rack, lint brush, great minibar/martini/snack selection, bose ipod dock, blueray player, nice TV.
Aarti, the doorman and valet where on when we can and left and were very spot on about details that we shared. They made us feel that it was at a personal level and they really enjoyed us and our excitement for their city. I have stayed at a number of Ritz Carlton hotels as well as Luxury Boutiques, I understand the level of luxury service and this was above the norm.
Thanks to all!
I want to start seeing wifi TVs in the new luxury hotels tho. Netflix, Hulu, Pandora, Youtube.