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The Ritz-Carlton, Toronto
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Reviews (1,744)
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1,598 - 1,603 of 1,744 reviews
Reviewed August 3, 2011

I found the new Ritz Carlton to be wonderful in many ways but just short of excellent and here's a quick recap:

Pros-
Service from everyone was polished, punctual, and friendly.
Rooms, bedding, and bath are excellent and immaculate.
Lobby feels more stylish, intimate, and modern than most Ritz Carltons.
Cons-
Door closure mechanisms are extremely noisy, especially for a new luxury property.
Very miserly with amenities.
Overt capitalism diminishes the otherwise excellent hospitality.

I did enjoy the Ritz and kudos to the wonderful staff, but there were some shortcomings I found to be out of place. For starters, there were no slippers in the room to wear to the pool, one bar of soap to cart around between the shower, tub, and sink, and a general failure to fully restock toiletries as needed. I'd never found that at other Ritz properties and was surprised.

Second, I thought the stated fee of $50 was a bit overboard to use the sauna and steam room, which were fine but certainly not top-of-class. Given the room rates, this fee seemed like a crass money grab.

Third, my neighbors awoke me twice well after midnight accepting their room service order and when placing it back in the hallway. Unless people are conscious and considerate, the doors slam loudly and can wreck a night's sleep. At 9:30 am, their leftovers were still outside my door, which is also not something typical for a Ritz.

All told, it was good but could have been much better. Maybe they will keep polishing things up a bit before the Shangri La and new Four Seasons open.

Location is neither good nor bad in my mind. I do prefer being in Yorkville for leisure, but the hotel is well-suited to those with business in the financial district, as well to King and Queen West. If you like excellent hip casual dining, I really enjoyed Luma, which is a 5 minute walk from the hotel on King West.

  • Stayed: July 2011, traveled solo
    • Value
    • Sleep Quality
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3  Thank TurtleCreekTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2011

Visited Toronto for the first time with my family a couple of weeks ago and had the opportunity to stay for 3 nights at this beautiful property. The staff were attentive and courteous, the food and drinks at DEQ were delicious, and our meal at TOCA was one of the best I can remember both for the food and the service that Zak provided. Wish I could live here. Will be back!

  • Stayed: July 2011, traveled with family
    • Value
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1  Thank shamrock2624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2011

I know you expect the best at ritz Carlton, but have to say this new, more modern example of the brands hotels is the best yet. Service is exemplary, rooms have great touches like the in mirror televisions. Lounge is well worth the extra cost. Huge gym. Terrace at back of hotel with views of CN tower. You cannot be anything other than impressed with the whole experience.

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Autobiography88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 25, 2011

Great hotel, service was super.
All the extras you could want or think of. Wine glasses (red and white), champagne flutes, martini glasses all in the room. Expresso maker, full bar, safe, mini fridge, Bose docking station, personal reading lights.

Location is amazing. Walking distance to restaurants, night life, theatre district and shopping.

Looking forward to staying there again and again.

  • Stayed: July 2011, traveled with friends
    • Value
    • Sleep Quality
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1  Thank lindolaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2011

I have stayed here over 20 times since it opened in March 2011, a testament primarily to the gorgeous bathrooms and gracious staff. That being said, there are problems that should be addressed by management:
- inconsistent room service. Poor selection, overpriced, but worst of all, each time I order the same thing, the quality and quantity vary. For example, sometimes they forget the bread that comes with a salad, and it is often stale. A small dinner salad with five shrimp and cookies for dessert cost $58.00.
- no traveler friendly restaurant in the hotel
- inconsistent housekeeping. I have at different times found the sewing kit and mouthwash missing. Food in the mini bar is not refreshed. I called for hypoallergenic pillows and the next day housekeeping removed them, so I had to call again. Worst of all, they washed out the soiled coffee cups in the bathroom sink and replaced them (long story behind this, but I could tell).
- this is an expensive hotel, and yet they charge almost $10 a day for internet service. It is supposed to be free in the lobby, but I find it hardly ever works.

The pros:
-spacious bathroom, wonderful tub, TV in the mirror
- comfortable bed with plenty of pillows
- large screen TV

The views out of the windows on the opposite side of Wellington West are the best.

Room Tip: Get a room facing the lake and the CN Tower
  • Stayed: July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Kimmie53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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