I had to attend a meeting in Toronto at short notice, and since the meeting was being held at the Hotel Le Germain (Nov 2)- I decided it would be simplest to just stay at the Le Germain for the evening prior to the meeting. Checking in was fine, and although I will agree with another reviewer that the shower placement in the room was a little odd - overall I thought the room was quite comfortable. I ordered room service, and while expensive - the bison sliders were good. I went to sleep that night thinking I had made a wise choice in selecting this hotel. That is until 12:45 am when I awoke to the sound of the fire alarm. The alarm continued for roughly 20-30 minutes with frequent but unhelpful comments on the intercom from security. Eventually the firefighters arrived, checked the hotel and the alarms ended. While I don't love awakening to fire alarms - better safe than sorry I thought. I was almost back asleep when the fire alarm went off again - this time close to 2 am. Same drill - very loud alarm, same unhelpful comments from security. Again the firefighters arrived and shut down the alarm - now close to 2:30 am. I have to assume both alarms were false - we were never told what had happened.
Ultimately I had to get up at 7 am for my meeting, and ended up with perhaps 3 hours sleep. I note from an earlier review, the Germain had a similar night time fire alarm a few days previous. For a hotel that with taxes charges $470/room a night - I would have expected them to fix their alarm system after the first incident but apparently no. I also would have expected an apology - a bill reduction or something - but no.
Very nice hotel - but you may want to sleep eslewhere.
- Official Description (provided by the hotel):
- Toronto's Second Le Germain HôtelGroupe Germain is reasserting itself in Toronto with Hôtel Le Germain Maple Leaf Square. Integrated into the complex for which it is named, this 167-room boutique-hotel is one element in a real estate development that combines condominiums, offices, retail shops and restaurants.Hotspot for Sports and EntertainmentLocated just steps from the Air Canada Centre, home to the Toronto Maple Leafs (hockey) and the Raptors (basketball), and venue for Toronto's hottest events and shows, the hotel is at the heart of it all.Quiet Oasis in a Buzzing NeighbourhoodAlthough the hotel is immersed in the city's vibrant core, it remains loyal to Groupe Germain's philosophy, which is founded on elegance combined with authenticity. Each Germain property strives to achieve the same goal: to offer a comfortable and inviting atmosphere where personalized, yet discreet service is of the utmost importance. ... more less
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