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“Great rooms and service”

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Hotel Le Germain Maple Leaf Square
Ranked #5 of 136 Hotels in Toronto
Certificate of Excellence
Vancouver, British Columbia, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great rooms and service”
Reviewed October 6, 2011

Spent 2 nights at this hotel while in Toronto on business. I loved the rooms for their modern decor, functionality, space and overall comfort. Hotel staff were very helpful at all times. The Audi A8 that is available for short trips to the downtown core is a nice touch. I had a room that faced away from the street and therefore was very quiet. I will definitely return to this hotel and highly recommend it to other travellers.

Room Tip: If you want a quiet room be sure to ask for one that faces the inner coutyard
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biztravlr345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (240)
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English first
Chicago, Illinois
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 3, 2011

We stayed here for three nights. Pluses: room decor, spaciousness and view of the CN Tower were great. It looks like another tower is being built across the street though so I wonder if the view of the CN Tower in some of the rooms will be affected by this in the future. Appreciated the controls by the bed. Staff were all friendly and helpful. The breakfast area/lounge on the second floor was nice. Breakfast items included breads, pastries, cheeses, cold cuts, lox, bread pudding, yogurt, juices and a nice coffee machine that makes espressos, caps, lattes, etc. It's about $20pp though which I feel is a little pricey for a basic spread like this. It's really more for the convenience that one would have breakfast in the hotel since there isn't much in the immediate vicinity and you'd have to walk up a few blocks before you reach other cafes and restaurants. It's a short walk to the St. Lawrence Market and the PATH is connected through Union Stn/Air Canada Center, which is convenient if the weather isn't nice enough to walk in. Union Station is convenient for striking out on the subway. One can take a shuttle from the airport to the Fairmont Royal York and then walk down a couple blocks to the hotel. The driver told me that I should have let him know I was staying at this hotel as he could have dropped me off so that I didn't have to walk down (the bus passes right by the hotel). My husband brought a car with him when he joined me for a couple days and valet was easy though a bit pricey. I suppose it's representative of most hotels in the city though. The rainshower was nice but I think the fixture needs to be decalcified as a number of the openings didn't have water coming through. The pressure was a little on the light side which could have been a result of the clogged openings or water pressure or both. The room had a Nespresso machine in it but they charge $2/capsule. I thought that was a little disappointing considering the room rates and the fact that each capsule is less than $1. Also, note that there's no iron and ironing board in the room. I'm assuming they'd make one available if you asked or you may need to send your item out for ironing. Overall though, very nice property.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VancouverSrfrgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDHenderson, Manager at Hotel Le Germain Maple Leaf Square, responded to this review, October 5, 2011
Dear VancouverSrfrgrl,

I’m glad you and your husband enjoyed your stay with us.

One of the fun parts about all of the custom millwork in our guestrooms rooms is that objects aren’t always as they appear! There is an ironing board with an iron in the cabinetry beside the television in all of our rooms. Next time you’re back, check it out. You’ll be pleasantly surprised. We will also continue working to inform our guests.

Regarding the shower, thanks for the heads up. I have brought it to the attention of our maintenance and housekeeping departments to ensure that it rains as hard as possible each morning for our guests!

As always, don’t hesitate to reach out to us at any time. We’re always here to help.

Safe travels,

Murray Henderson
Director of Front Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 23, 2011

I spent two nights here on business in September.

Let me start by saying that I love Le Germain on Mercer Street (see my previous 5 star review). I have stayed there 4-5 times and would have done so again had it not been sold out this trip.

Attractive looking hotel, very contemporary - almost identical finish to Mercer Street Germain. room looked very nice and was very clean and well furnished. Comfortable bed.

Reasons this hotel doesn't match up to its sister property (and why it gets an average rating):

Service - good but not great.
Food : breakfast was poor. Poor choice - not kept well stocked up.
Bathroom : the Mercer Street Germain has the best shower of any hotel I have stayed in. This shower looked the part - but the water barely trickled out. Annoying.
Fire Alarm : went off in the middle of the night. Not the hotel's fault but for the 20 mins or so was ringing no communication at all from the hotel over loudspeaker system or phone or anything at all. People in corridor walking around at 1am confused and angry. No word the following morning either.
Bill : phantom mini bar items added to bill - not just one but many. Removed on request but it was about 4-5 items!
Kettle : i smelt burning on second night and couldn't figure out a clicking sound. Eventually figured out it was my kettle that had been left on with nothing in it. I went nowhere near it - so was not my error.
Location : good, but not much to do in the immediate vicinity other than the huge Sports Bar.

Many of these things may get solved as the hotel settles down - but I for one will be staying at Mercer Street on future visits. So one way or he other they will still get my business!

Room Tip: Perhaps a lower floor to get some water pressure in the showers?
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mungo888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDHenderson, Manager at Hotel Le Germain Maple Leaf Square, responded to this review, September 28, 2011
Dear Mungo888,

Thanks for your loyalty!

I have taken note of your comments, and have already reached out to the various departments to make sure that each item is being addressed.

My colleagues at Hotel Le Germain Toronto will look forward to your next visit to Mercer St.

Nevertheless, if you do return to Maple Leaf Square, please feel free to contact me in advance so we can ensure that your experience exceeds all expectations.

Thanks again on behalf of both Germain Hotels in Toronto.

Murray Henderson
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 16, 2011

This is one of two Hotel Le Germain facilities in Toronto. The original is on Mercer Street and is a better experience than its new sibling at Maple Leaf Square. The designs are basically the same: contemporary finishes, fairly streamlined, overall clean and appealing, if not a little bit dated. I stayed in the smallest/lowest level room, which was a good size and featured very good light through a giant picture window. The view was of a construction site and highway, which was not so great, but that will get better over time as other projects in this emerging area are completed. Many of the rooms feature stall showers, as mine did, which I find very appealing. What is not appealing and leaves one to scratch his or her head is the incomprehensible lack of proper closet space. My room had two hanging closets, which were part of a "system", but had only two drawers and no shelves. The two drawers are located at floor level, so you have to bend down and touch your toes in order to access them. The space above the drawers was empty and useless, no hanging, no shelves, no hooks, just empty. In addition, the in room safe is located in an equally inconvenient floor level location so it's impossible to use without being on your hand and knees. The lighting and HVAC systems are an absurd, failed attempt at cutting edge efficient. The only way to turn on the lights is to insert your key in a slot by the door. This means of course that you have to leave your key there instead of in your wallet or bag, so the chances of forgetting it when you leave are high. Also, the privacy/service buttons, while sleek in replacing a door hanger, are located at the bed, not by the door, so as you're leaving, you have no way to see how it was left, and if you want to change it on your way out, you have to go back to the bed. The service is willing and friendly, but not quite up to par for the price of the hotel. I spent about $440 per night for the cheapest room before taxes or gratuities. I did not get turn down service any of the nights I was there (I asked once the first night) and the housekeeping in the room was a little haphazard (the clothing that I was forced to leave on the desk for lack of adequate closet space was always re-arranged after a housekeeping visit; some fruit that was delivered as a welcome gift - a nice touch - was left to decay for a few days before being removed, etc.). The common spaces (bar, breakfast area, etc) are adequate, but not luxurious or welcoming. Finally, the location is a disaster, at least in its current state. One of Toronto's nicest features is the walking accessibility of most downtown areas. While one can walk to most places from this location (and I did), it requires going under a dark, filthy underpass on a narrow sidewalk to get to southernmost portion of the downtown area. In addition, the surrounding area is one giant construction site, so there's no break from the noise, dirt and unappealing view. This will obviously improve with time, but it makes for a very unpleasant surrounding at present. I've stayed many times at the other Hotel Le Germain on Mercer Street, and I would recommend that one over this location despite the fact that this one is newer.

Room Tip: The west and south sides of the hotel are noisier because of the highway and construction.
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 91150
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MDHenderson, Manager at Hotel Le Germain Maple Leaf Square, responded to this review, September 19, 2011
Dear cbm3NYC,

Thanks for staying with us, and for the feedback.

We agree that the York Street underpass isn’t the most attractive route to take. The good news is that there are multiple alternatives that pass by Union Station, the CN Tower, the Rogers Centre and the Air Canada Centre, which provide a much more interesting view.

Regarding the key-card lighting system, we have incorporated a host of environmental features at the hotel, and feel that this system is consistent with who we are. We’re mindful that this is unique for a North American hotel, and try our best to ensure that guests are informed of its finer points.

Most notably, please know that we are here to help, and are experts at maximizing your comfort. Feel free to contact me prior to your next visit to Toronto and we can look at tailoring your hotel experience.

Safe travels,

Murray Henderson
Director of Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 15, 2011

In town for the Toronto Film Festival, I ended up leaving another hotel (Hyatt Regency -- a dump) and switching to this hotel mid-stay.

The staff here is excellent and go out of their way EVERY time you need something.

The rooms are very nice (even though mine faced the back of hotel and an office building -- didn't matter) and bathrooms are nicer. Great beds, very comfortable. Great room service. Great bathroom products.

Hotel has a house car (an Audi A8) that is available throughout the day to take you where you need to go.

Hotel is slightly out of the way, but again, it's so nice it didn't matter. And you can just hitch a ride in the car anyhow.

Price is great for what you're getting, honestly. I've stayed in many Four Seasons, many Ritz Carltons and without a doubt the service here is better.

I would stay at this hotel again in a second.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Brendan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 12, 2011

Great design, wonderful service & great location - my new favorite hotel in Toronto. Rooms are a generous size with an interesting layout and really well equipped. The free wifi is a great touch and a lovely change to all other hotels who still seem to think it's ok to charge a high room rate plus a fee for wifi. My only "could do better" is the bar shuts at midnight which on a Friday seemed a little early but the bar staff were so great they managed to get a drink and were very apologetic.

All in all a great experience and makes me look forward to my next Toronto trip.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Xalec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 31, 2011

We're not best friends with Murphy. He has played with us a lot over the years.
On the way to a wonderful weekend in New York, he obviously had to send hurricane Irene on us!
So we ended up in Toronto instead. But what a wonderful "accident" that turned out to be.
We had no idea what awaited us. But already at check in we realised this would be a great weekend after all. We received a fantastic welcome, a lovely room with a wonderful round bed and a large bathroom with a nice view of Toronto's skyline. But what impressed us the most was the genuinely service interested staff who gave everything and more to ensure our "miserable weekend" would be memorable after all - it was!
So many thanks to you all, especially Evan and colleagues at the reception for your friendliness and sympathy and to Gregory the concierge for all tips from "hidden getaways" to great restaurants.

We had no plans to go to Toronto, but we are already looking forward to our next time

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Magnus L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Le Germain Maple Leaf Square

Property: Hotel Le Germain Maple Leaf Square
Address: 75 Bremner Blvd, Toronto, Ontario M5J 0A1, Canada
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 136 Hotels in Toronto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Le Germain Maple Leaf Square 4*
Number of rooms: 167
Official Description (provided by the hotel):
Toronto's Second Le Germain HôtelGroupe Germain is reasserting itself in Toronto with Hôtel Le Germain Maple Leaf Square. Integrated into the complex for which it is named, this 167-room boutique-hotel is one element in a real estate development that combines condominiums, offices, retail shops and restaurants.Hotspot for Sports and EntertainmentLocated just steps from the Air Canada Centre, home to the Toronto Maple Leafs (hockey) and the Raptors (basketball), and venue for Toronto's hottest events and shows, the hotel is at the heart of it all.Quiet Oasis in a Buzzing NeighbourhoodAlthough the hotel is immersed in the city's vibrant core, it remains loyal to Groupe Germain's philosophy, which is founded on elegance combined with authenticity. Each Germain property strives to achieve the same goal: to offer a comfortable and inviting atmosphere where personalized, yet discreet service is of the utmost importance. ... more   less 
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