It was about 9:00pm and my girlfriends and I went to the shops on Don Mills to grab some desserts, drinks and girl some girl chat... so we chose Glow as it seemed pretty nice and it would have been our first time and last time there after the horrible service we received.
When we got in, we requested the patio area and immediately got seated. There was a fresh batch of bread and bread spread on the table prepared. But when our server came to us to ask if we would be eating dinner there and we said no but would like to order drinks and dessert instead as it was late and we had only came out for some drinks and dessert for the evening... he look very disappointed and quickly grabbed our bread and spread off oyr table even though he clearly saw my friend eating it already. I thought that was so rude. Then it took him another 15 minutes to serve us and asked us if we wanted to order ...finally when we ordered he brought our drinks and roughly around 20 minutes of sitting there drinking our drinks/dessert he brought us our bill without even asking if we needed it. Who does that? On top of it he accidentally charged us for an extrs drink which we didnt even order and when we ask him about it he had the sour look on his face did not apologize I just took the bill to look at it as if we were lying to him. The patio was empty with plenty of seating that evening too. Anyway to close it off he was just over all the worth wieder and server I've ever had at this place I don't think I'll ever go back and I clearly remember his name it was some tall guy named Mike.
Service is important to me and it's something that gives me an impression about restaurants and I think that because of the level of service I received I would never go back again. It shouldn't matter what the customer orders at a restaurant if it's drinks and dessert for dinner they should be all treated the same. The level of service and standards should be consistent with the brand that is being offered.
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