Westjet gave me a voucher for this hotel because their flight from Montreal to Toronto was so very late that I missed my connecting flight to Vancouver. Although I had initially been somewhat pleased that Westjet was sufficiently well organized that the voucher package was waiting for me at their customer service desk, I was dismayed by the TripAdvisor reviews I read while waiting in the cold for the shuttle to come. Although I'm still unhappy that Westjet send me here - after all, Westjet staff must read TripAdvisor and know about the problems with this hotel - I must say that my experience wasn't as bad as that of other reviewers.
Although I probably waited about 20 minutes for the shuttle (which is a long time to be standing in the cold), when it finally arrived it was at least big enough. When we got to the hotel, the initial experience at the front desk confirmed my apprehension, in that the reception area is not nice, and after someone appeared at the front desk, he told the couple who were with me on the shuttle and ahead of me in line that he hadn't received any notice that Westjet was sending them there, plus he scooped their meal vouchers for the next day's breakfast. I was luckier, in that the young fellow who was coming on night shift dealt with me, and sent me to a room without any ado (admittedly, his cold was bad enough that he really shouldn't have been working at all, and I thought it odd that he had to write the room number on a Post-it Note, but those were pretty small points). In my room, the television worked and almost everything seemed clean. A few little things:
* The blow dryer was dirty, so I had to wipe it down before using it.
* The plug in the bathtub didn't work properly, so when I finished my shower I was standing more than ankle-deep in water.
* The bed didn't have that crisp look that hotel beds normally do when they're made by professional staff.
* The towels were wrinkled.
Anyway, not big problems at all. And the shuttle did actually leave on time in the morning at 5:15 (it's apparently every hour on the quarter-hour), so getting to the airport was okay.
So although I would never stay here voluntarily, it was certainly not horrible. Still, it would be much better for Westjet's customers if it put them up in the hotel that is connected to the airport rather than sending them to this place.
- Official Description (provided by the hotel):
- Conveniently located just minutes from the Toronto International Airport, the hotel has undergone a complete renovation in 2010. Our property offers free airport shuttle, park and fly service, business centre, fitness room, and rental car agency. We offer free continental breakfast, free HS internet and free parking. All rooms include Fridge, hairdryer, alarm clock, coffeemaker, iron and board, cable TV, 37in HD flat screen TVs and free weekday newspaper. ... more less
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- Also Known As:
- Belaire Hotel Toronto