I just had a horrible experience with parking rental the at Days Hotel Conference Center YYZ on 240 Belfield Road.
on the day of the drop off, Nov 6, the phones at the hotel were not answering when I called to confirm airport shuttle. When I arrived, the airport shuttle was not available between 4:30am and 5:00am because it was on another trip picking customers somewhere else. The reception clerk offered to call a taxi to make good on the advertising promise of a free shuttle. When taxi came, the clerk began arguing with the driver over the price. The ride was $20, but she only had $10 cash. I ended up paying the other $10 for airport taxi, when the clerk promised to reimburse it on my return. She was polite and apologetic and acknowledged that it was hotels responsibility to provide shuttle, or as it turned out to cover the taxi cost.
However, when I returned for pick up three days later, the same clerk was not there, but I was met by a rude manager or owner, who did not know anything about this story. He refused to believe anything I said and refused to call his own clerk to verify my story, and refused to reimburse me for my taxi cost. He said that the shuttle schedule was not his problem, and that he was under no obligation to provide shuttle. He insisted that the shuttle was not supposed to be available until 5:15, contrary to the advertising on your website.
This hotel, - Days Hotel Conference Center YYZ may appear the cheapest on your list, but it is dishonest advertising because it ends up being most expensive after all.
$10 is not a big loss, but I am upset because this is dishonest and unethical.
- Official Description (provided by the hotel):
- Conveniently located just minutes from the Toronto International Airport, the hotel has undergone a complete renovation in 2010. Our property offers free airport shuttle, park and fly service, business centre, fitness room, and rental car agency. We offer free continental breakfast, free HS internet and free parking. All rooms include Fridge, hairdryer, alarm clock, coffeemaker, iron and board, cable TV, 37in HD flat screen TVs and free weekday newspaper. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Booking.com, Orbitz, Hotwire, Priceline, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your Pearson Hotel Conference Centre Toronto Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Belaire Hotel Toronto