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Pearson Hotel Conference Centre Toronto Airport
Ranked #126 of 138 Hotels in Toronto
Reviewed November 10, 2012

I just had a horrible experience with parking rental the at Days Hotel Conference Center YYZ on 240 Belfield Road.

on the day of the drop off, Nov 6, the phones at the hotel were not answering when I called to confirm airport shuttle. When I arrived, the airport shuttle was not available between 4:30am and 5:00am because it was on another trip picking customers somewhere else. The reception clerk offered to call a taxi to make good on the advertising promise of a free shuttle. When taxi came, the clerk began arguing with the driver over the price. The ride was $20, but she only had $10 cash. I ended up paying the other $10 for airport taxi, when the clerk promised to reimburse it on my return. She was polite and apologetic and acknowledged that it was hotels responsibility to provide shuttle, or as it turned out to cover the taxi cost.
However, when I returned for pick up three days later, the same clerk was not there, but I was met by a rude manager or owner, who did not know anything about this story. He refused to believe anything I said and refused to call his own clerk to verify my story, and refused to reimburse me for my taxi cost. He said that the shuttle schedule was not his problem, and that he was under no obligation to provide shuttle. He insisted that the shuttle was not supposed to be available until 5:15, contrary to the advertising on your website.

This hotel, - Days Hotel Conference Center YYZ may appear the cheapest on your list, but it is dishonest advertising because it ends up being most expensive after all.

$10 is not a big loss, but I am upset because this is dishonest and unethical.

  • Stayed: November 2012, traveled solo
    • Value
    • Service
2  Thank PanaExpo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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342 - 348 of 409 reviews

Reviewed November 7, 2012

  • Stayed: November 2012, traveled on business
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Review collected in partnership with Days Inn
Thank Stefania P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 5, 2012

They do NOT have or provide shuttle services to the airport. At our arrival I was waiting for more than hour and a half for it, outside in the cold because they tell you to wait outside a gate number...we called like 5 times and we were told to keep waiting... several calls to the hotel until ended up taking a cab. Front desk guy was ok and apologetic, scheduled the shuttle to go to the airpport the next day and they never came in, manager owner has the worst customer service skills I have seen in my life and treated as like S^&* stating that we wanted everything for free (website says free shuttle service to the airport) not to mention that after fighting for over 2 hours they finally called a van to take us to the airport and the guy was as described in other reviews. Please avoid the headache and go somewhere else! I am NEVER staying there or recommending this hotel to anyone...

  • Stayed: December 2011, traveled with friends
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2  Thank Andygp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

  • Stayed: November 2012, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Days Inn
Thank Ann B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 4, 2012

  • Stayed: November 2012, traveled on business
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Review collected in partnership with Days Inn
Thank Rosemarie B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 30, 2012

  • Stayed: October 2012, traveled with family
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Review collected in partnership with Days Inn
Thank Ann A
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 29, 2012

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn
Thank Kathy B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Pearson Hotel Conference Centre Toronto Airport

Address: 240 Belfield Rd, Toronto, Ontario M9W 1H3, Canada (Formerly Belaire Hotel Toronto Airport)
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Business Center with Internet Access Airport Transportation
Hotel Style:
Ranked #126 of 138 Hotels in Toronto
Price Range: $89 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Pearson Hotel Conference Centre Toronto Airport 2.5*
Number of rooms: 96
Official Description (provided by the hotel):
Conveniently located just minutes from the Toronto International Airport, the hotel has undergone a complete renovation in 2010. Our property offers free airport shuttle, park and fly service, business centre, fitness room, and rental car agency. We offer free continental breakfast, free HS internet and free parking. All rooms include Fridge, hairdryer, alarm clock, coffeemaker, iron and board, cable TV, 37in HD flat screen TVs and free weekday newspaper. ... more   less 
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Also Known As:
Belaire Hotel Toronto

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