Toronto Pearson is a vast airport. In order to get from one area to another, you often must lug heavy luggage up and down floors and for long distances. Compounding these problems is a real shortage of working phones and few information booths. From past reviews, a reviewer mentioned the need to phone the hotel to tell them of your arrival to arrange a shuttle service. Don't bother. Despite knowing how difficult it is to get a working phone in Pearson, the hotel steadfastly refuses to book a shuttle in advance to meet you. They insist that after you land, you must first call them and wait 20+ min (not good in the cold or if you are there for a few hours of sleep). If you find a charge card phone (and don't have a card as you are a foreigner), don't call collect - their clerk Raoul refuses to accept charges. Thus, you must trudge with your heavy luggage around to find a working phone or information desk and then trudge back to the hotel shuttle point. Often, the shuttle bus does not arrive which necessitates a second trip. The next morning, don't expect anything much better. The driver was late and, to save time, dropped everyone off at Terminal 1, regardless of our protests. Another long trudge with heavy baggage until you came to your correct terminal - not good if you have a short time to catch your flight. How a hotel can screw up a simple shuttle service, even if contracted out, is beyond me. I would rather spend a few more dollars and catch a shuttle that does not need calling and comes regularly (Best Western, Holiday Inn, Sheraton)- at least you will arrive in time for a good night's sleep.
Other than the shuttle, their rooms are clean. The decor is a bit dated. No restaurant yet. The free breakfast is make-your-own toast, bagels, boxed cereals, with coffee, Nothing hot and fairly sparse offerings.
- Official Description (provided by the hotel):
- Conveniently located just minutes from the Toronto International Airport, the hotel has undergone a complete renovation in 2010. Our property offers free airport shuttle, park and fly service, business centre, fitness room, and rental car agency. We offer free continental breakfast, free HS internet and free parking. All rooms include Fridge, hairdryer, alarm clock, coffeemaker, iron and board, cable TV, 37in HD flat screen TVs and free weekday newspaper. ... more less
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- Also Known As:
- Belaire Hotel Toronto