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Victor De Sousa
Kingston, Canada
Comfort Hotel Toronto
3.0 of 5 bubblesReviewed Mar 19, 2019
Anyone that needs a place to stay one night and leave your car for a week when going away on vacation this hotel is great place to stay. We did not have any issues at all, especially coming back home to Canada
Date of stay: February 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed March 16, 2019

We decided to stay at this location of Comfort Inn as our " usual " location was full for the Park n Stay option. We are pleased we did. We were with another couple and had adjoining rooms. The rooms have been recently renovated and are very nicely decorated and quite large. The beds were comfortable and the Hotel was very quiet. The location is great and offers shuttle service to and from the airport. The staff were friendly and helpful. The Hotel is still undergoing renovations and as such the lobby entrance is not complete. The restaurant is currently not open due to a fire but will hopefully be up and running sometime in the future. I would not hesitate to return .

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Louise D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SAMEER G, Front Office Manager at Comfort Hotel Airport North, responded to this reviewResponded March 17, 2019

Dear Louise,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2019

Early morning flights or late arrivals, this hotel has been a life saver numerous times. The staff have always taken my tel calls and met my needs.
Unfortunately under construction at the moment so no feel-good factor in the lobby but for the price, the room and breakfast have always met my needs.

Date of stay: February 2019
Thank Jane W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SAMEER G, Guest Relations Manager at Comfort Hotel Airport North, responded to this reviewResponded March 9, 2019

Dear Guest,
Thank you for your candid feedback on your stay at the comfort inn. We are sorry for the inconvenience due to the renovations during your stay with us. We understand the hotel amenities are very important to all our guests and we are trying to come up with the new restaurant soon and lobby area. We promise to improve ourselves with the help of your feedback and we hope to see you soon in future.
Regards,
Sameer Gupta
Guest Relations Mgr

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2019

Booked this hotel as we had to overnight in Toronto on return from our vacation. Had a late night check in with my 5 year old son (who was asleep in my arms) and the hotel worker who was checking us in was not in a hurry to help us. He answered the phone 3 times before he served us. He was not overly friendly or helpful. The room itself wasn't the cleanest room I've ever stayed in and the noises coming from other rooms didn't help with the atmosphere of the place. I've stayed in many hotels near Toronto airport and I won't be back here.

Date of stay: November 2018
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank tacmgp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SAMEER G, Front Office Manager at Comfort Hotel Airport North, responded to this reviewResponded March 2, 2019

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2019 via mobile

Excellent service staff. Everyone at the desk was friendly and helpful. We were allowed to park for 9 days and offered a late checkout when the desk clerk found out we were flying back at 1 am. The airport shuttle was fast and arrived earlier than the 30 minutes we were told when we called them. Drivers were pleasant and very grateful for the $5.00 tip we gave them. Room was great. Clean and comfortable on the 11th floor. The lobby was shabby but they made it clear online that they were still under renovations. Pool closed and breakfast very basic but that wasn’t an issue for us. We will absolutely use this hotel again. Thanks Fadar,Pawan and Jasmine.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank countrygalontario
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SAMEER G, Front Office at Comfort Hotel Airport North, responded to this reviewResponded February 24, 2019

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2019

We had a late flight and didn't get to the hotel till after 3 am. We had a quick check in and were assigned a room on the 6th floor. The hotel was being renovated and our room was very nicely done and had a big screen tv and a Keurig coffee maker The bed and pillows were comfy as always .
The only problem was there were no drapes to pull across the window. First time I had ever been in a hotel with no drapes. They were just there for show. We were hoping to get a little more sleep then we did before the room was bright . Unfortunately a pipe had burst and there was no water when we woke up. It did come on about 9:10. ( no fault of the hotel. ) Things happen. Clerk at the front was very nice when we checked out. A nice hotel and handy to the airport .

Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank Beachglassgirl1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SAMEER G, Guest Relations Manager at Comfort Hotel Airport North, responded to this reviewResponded March 9, 2019

Dear Guest,
Thank you for your candid feedback on your stay at the comfort inn. We are sorry for the inconvenience due to the renovations during your stay with us. We promise to improve ourselves with the help of your feedback and we hope to see you soon in future.
Regards,
Sameer Gupta
Guest Relations Mgr.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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