Be careful with booking this hotel! Most of times when you use an official hotel website, they offer some not-too-good rates but with the flexibility of cancellation and better rooms. Not this hotel!
Be very careful when you book the "10 days advanced" rate, which is barely $10 cheaper, and their website states that a deposit might be taken and forfeited if you have to cancel. A deposit is rare enough... but the hotel didn't charge any deposit after reservation is confirmed, which is confusing enough.
But when I have to cancel a trip this morning due to a friend suffering from a sudden illness, the website states that only the deposit will be forfeited, but then the cancellation email says the entire reservation will be fully charged. (Why does anyone bother to cancel then?)
But the worst is yet to come! When I called the hotel to explain this situation and for the policy discrepancy between the website and email, they were cold, rude and basically said "we are going to charge you no matter what", and when I requested to talk to the management, they redirected me to a phone number that no one picks up. I don't believe a poorly managed hotel would be welcoming for anyone who actually stay there, and given the mess with their official reservation system (not cheap Hotwire), I recommend everyone just stay away, Toronto has so many better options to offer.
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- Also Known As:
- Holiday Inn Toronto Downtown Centre Hotel Toronto
- Days Hotel Toronto Downtown
- Days Inn Toronto
- Day Inn Toronto