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“small room”

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The Strathcona Hotel
Ranked #49 of 136 Hotels in Toronto
scotland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“small room”
Reviewed May 4, 2013

size of room very small but clean. only drawer space was simillar to a bedside cabinet with 2 very shallow drawers, altho there was a cupboard with a hanging rail in it. my mum and I stayed here from 25th april for 4 nights. staff were polite enough, but once we had checked out, we wee waiting for our transfer to niagara, but it didnt turn up. we tried phoning the transfer company but could not get through on the pay phone, so we asked reception if they could call the number for us, offering to pay fo the call, but they refused sayin they could not phone long-distance from the hotel, even though reception had phoned the day before for us to confirm a trip. Case of once you have checkd out, pleasantries go out the window.On the plus side it was an ideal location.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tessyScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,572 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (249)
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English first
Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 3, 2013

In Toronto on business. Luckily only one night.

Unless you are saving a TON of money compared to other places, it's not worth staying here. There was no hot water in the morning, there was a curly hair stuck to the TV remote, the hallways smelled of old socks, the towels felt like sandpaper and the room was freezing cold (even though a/c was completely off). Staff didn't even ask how the stay was at checkout. Just handed me a bill.

Good location (except for ridiculous construction outside) and elevators are nice.

Room Tip: Make sure to get a room with a false window (curtain hung in front of the wall). View of an alleyway...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank EasyBusinessT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hagersville, Ontario
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 28, 2013

Mother and I stayed here in a Twin Bed Room. Very comfortable room compact but has everything. A blow dryer in the bathroom to a Flat Screen TV on the Wall. The decor was updated very nice. And the coffee/ tea maker was a nice touch. I charged my iPhone on the docking station. Will stay again, so close to everything.

Room Tip: Will stay in aDouble bed room.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geminiguyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, Director of Sales at The Strathcona Hotel, responded to this review, May 8, 2013
Thank you for taking your time to share your experience at our hotel with others. We look forward to welcoming you back to Toronto the next time you visit our city!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed April 28, 2013

We stayed for a few nights in April (around 15th) and arrived mid afternoon. When (four of us -adults!) we went to check in, the girl behind the desk got our room key ready, but she only got us one key and assumed that us four adults would be staying in one small double room! We had paid for two double rooms, so that was a bit annoying. When we got to the rooms, they were small but very modern and tidy. Overall cleanliness was good, and the coffee machine was an added bonus. We did find that the wifi was VERY intermittent.

Our first night was perfect, no noise, good temperature etc, but the second and third nights were a different story. A group of holiday goers had moved in across the corridor and were partying all night, shouting and banging doors, so we called reception and they sent someone up right away. This however continued until the early hours, and the reception staff seemed to take a very tame approach to dealing with them, resulting in my parents who were staying just down the corridor getting extremely fed up and leaving their belongings in their room, and demanding another room on another floor. Not good. This was part of a holiday of a life time for us, and it sort of put a grey cloud on it.

When we were getting ready to leave, my mum was waiting in the corridor for us and the maid started talking to her. The maid said 'what are you doing' and my mum said 'oh just waiting for my son', my mother went to the lobby and I overheard the maid scoffing about the fact that my mum was waiting for us - which didn't go down well! I was furious, you don't go to a hotel and expect the maid doing that. To make matters worse, it was with one of the noisy neighbours from the previous nights!

I know this is partly due to the neighbours and not the hotel, but I just feel it put a dampener on the full stay.

Room Tip: Try and get a room at the front of the hotel - more natural light.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, Director of Sales at The Strathcona Hotel, responded to this review, May 26, 2013
Thank you very much for your valuable feedback. We will definitely review your comments with our staff to ensure they handle noisy guests in a firmer matter. We agree that this is unacceptable. I hope that despite the noise issue that you were able to enjoy your stay in our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 25, 2013 via mobile

Clean, comfy....rooms small but for what we needed (in one night for Jays game) was fine. No wifi is strange these days....none even in lobby? Close to Union and to Rogers Centre. Reminded me of Europe.....everything small but practical. Would stay again....got a great price thru Booking.com. Was noisy till 11:00 pm, then nothing....so I was happy. All in all, a good time!

Stayed April 2013, traveled with family
Helpful?
Thank Catriona54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, Director of Sales at The Strathcona Hotel, responded to this review, May 8, 2013
Thank you for writing this review. During your next visit to our hotel, please ask for a wifi code from one of our Guest Services Agents. Our hotel has wifi available throughout the hotel. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
matheson
1 review
Reviewed April 24, 2013

the strathcona hotel, across the street from via train station, go busses and the air canada centre, and across the street from the royal york hotel and shuttles to both airports, is very handy to all downtown business & tourist locations. Excellent cleanliness and customer service, and budget prices, and a classy atmosphere. Good restaurents downstairs, and the staff are friendly and professional. Highly recommended to friends and strangers alike.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robert m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, Director of Sales at The Strathcona Hotel, responded to this review, May 8, 2013
Hello Robert. Thank you kindly for taking time to write a great review of our hotel. We hope to welcome you back to Toronto again in the future from Matheson. I have driven through there many times over the years on the way up to Timmins! Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brockville, Canada
Level Contributor
262 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed April 17, 2013

We attended the Fleetwood concert at the Air Canada Centre last night. Since we did not want to drive back home (don't live in Toronto) after the concert, we decided to stay at a hotel. This hotel is within easy walking distance to the Air Canada Centre so that is a major bonus. The rooms were clean (although small) and the staff were friendly. The bed was very comfortable as well. We did not like the fact that you have to pay extra for internet. We checked the info regarding their breakfast and found it to be expensive. You do get a complimentary newspaper which was a nice touch. The hotel is also close to the harbour which is also nice. There is a ton of construction going on in this area right now so it can be difficult to find the hotel if you don't really know Toronto. The hotel does not have its own parking but there is a lot right beside the hotel. Parking is $18 a day.

Room Tip: The parking lot does not have an elevator.
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Stayed April 2013, traveled as a couple
Helpful?
Thank May S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brendan C, Director of Sales at The Strathcona Hotel, responded to this review, April 24, 2013
Dear May,

Thank you for taking the time to write a review of our hotel. We appreciate your comments and hope to see you back in Toronto again in the future. There are many great concerts playing at the ACC this summer!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Strathcona Hotel

Property: The Strathcona Hotel
Address: 60 York St. | At Wellington St., Toronto, Ontario M5J 1S8, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown West
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #49 of 136 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Strathcona Hotel 3*
Number of rooms: 194
Official Description (provided by the hotel):
Welcome to The Strathcona Hotel Downtown Toronto. Come home to the best location in Downtown Toronto. Imagine all the comforts of home combined with one of the best locations in downtown Toronto and you’ve got The Strathcona Hotel. Stay.Play.Work.Meet.Explore. We can handle it all. And just outside our doors is the best of downtown Toronto. Our downtown Toronto hotel is across the street from the historic Fairmont Royal York Hotel, Union Station / VIA Rail and within two blocks of the Air Canada Centre, Rogers Centre, Metro Toronto Convention Centre, CN Tower, and more located in the midst of the theatre and financial districts. The guest rooms and suite accommodations at The Strathcona Hotel downtown Toronto combine style and substance and have been designed for the contemporary wireless world. We provide easy access to all you need to do by day or night including dining at The York Street Café, dinner and drinks at The Strath Pub, or a workout followed by a massage at the Wellington Fitness Club located right next door. Life here is fresh, functional, friendly, and fun. Sure you can work here, but you’ll do it with a smile. As an independently managed hotel, the good news is that we can break all the rules to do what it takes to make you feel warm, welcome, and worry-free. We get that it’s all about best value for dollar, well-maintained rooms, functional meeting and event space, accommodating staff, and, of course, location, location, location! Come to play. Come to meet. Come to get down to business. We’re more than happy to welcome you home. ... more   less 
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Also Known As:
Strathcona Hotel Toronto

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