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“Recommended” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Toronto Downtown

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DoubleTree by Hilton Hotel Toronto Downtown
Ranked #32 of 132 Hotels in Toronto
Certificate of Excellence
Belfast, United Kingdom
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Recommended”
4 of 5 bubbles Reviewed March 18, 2014

I stayed 6 nights in March and was very impressed by the quality of the room on the Hilton Honors 23rd floor. This floor has been renovated to a high standard and although on the compact side, is perfectly adequate. Bed is comfortable, and all amenities and room service are high quality. The check in process was a bit slow, but that can happen anywhere and I was unconcerned by the delay - the staff coped with it well and apologised. The internet was not working properly and I mentioned this at check out (I was paying extra for access to the internet) and immediately had the charges waived (the desk staff apparently were aware of an issue with internet connections on the higher floors). I didnt eat in the hotel, but saw plenty of people having meals there.

Room Tip: Ask for a Hilton Honors floor 23 and 24
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SaintRP9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, March 19, 2014
Dear SaintRP9

Thank you so much for posting your review and I am very happy that you enjoyed your stay with us and that we met and exceeded your expectaions. I am happy that the staff seemed to handle any issues professionally and apologized for any inconvenience you had with checking in. Its great that you were very happy with your Hilton Honors floor and we now have 5 of them for our very valued guests. We look forward to having you back as our guest in the future and that we continue to be your hotel of choice when staying in Toronto.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,628 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
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English first
Dubai, United Arab Emirates
1 review
4 of 5 bubbles Reviewed March 17, 2014

the hotel is well located, noise free, good interiors, friendly, helpful and courteous staff. Close to the university U of T. highly recommended. Traffic could be an issue in case if the work is outside downtown as lot of construction is going on. well connected with the key points of interest in downtown.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Rizwan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, March 19, 2014
Dear Rizwan G

Thank you so much for taking the time to post a review and we are so happy that you enjoyed your stay with us and that you found our staff courteous, helpful and friendly. We look forward to having you back as our guest the next time you are back in Toronto.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Canada
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed March 15, 2014

Stayed here for a conference. Location was great for conference and for going out to dinner. Nice to be close to the Eatons Centre. The room had been renovated however would have appreciated a fridge. Bed was comfortable. Parking is interesting. The garage is very tight and I wouldn't want to meet a car going the other way. Staff was very friendly.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank nancydgilchrist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, March 19, 2014
Dear nancydgilchrist

Thank you so much for taking the time to post your review and it sems that everything went well with your stay with us. Our location is amazing as we are so close to shopping, dining, entertainment and the bus station and this is a great thing for all of our guests. Many of our newly renovated rooms have a fridge inside but not all of them so when booking again please ask for a room with a fridge. I am happiest with your comment about staff being very friendly because that is what its all about. We look forward to welcoming you back as our guest in the future.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Niagara Falls, Canada
1 review
5 of 5 bubbles Reviewed March 13, 2014

We went away for a little getaway. Our room was great, comfortable and cozy. Staff was very friendly and welcoming. We were given cookies at check in, which were still warm. The hotel is close to shopping, skating, and many restaurants.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mike S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, March 19, 2014
Dear Mike S

Thank you very much for taking the time to post your review and I am so happy that you enjoyed the hotel and your stay with us. We look forward to having you back as our guest in the near future.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Georgia, United States
Level Contributor
151 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed March 9, 2014

The renovated rooms are great, but unfortunately my stay was during the renovations (February 2014). There was no Hilton Honors level which was very disappointing, but I think they are working on those rooms. The parking is very expensive - and extremely tight quarters.
The internet speed was better than average and the views from the upper floors are amazing.
This hotel is all about location. It is very close to Eaton Centre shopping and restaurants.
I would stay here again - hopefully after renovations are complete.

The front desk is apparently still learning the Hilton ways as they weren't up to par with amenities normally offered Hilton Honors Diamond Members.

Room Tip: Higher Rooms with corner views.
See more room tips
  • Stayed February 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MarkGT02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, March 14, 2014
Dear MarkGT02

Thank you very much for sharing your review and I am very happy you enjoyed your stay with us. We have 5 floors now dedicated to our Hhonors members now so we are so happy we are offering those floors. Our location realy is great being so close to shopping, the museum, Toronto bus terminal and so much more. We certainly look forward to welcoming you back as our guest in the future.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

Visited the newly renovated Doubletree by Hilton Toronto Downtown today for lunch and was able to see a few rooms. Feels like a brand new hotel! The renovated rooms were luxurious, well appointed and modern. Gym was well equipped, pool area with skylights is gorgeous. Exceptional service at Hemispheres for lunch. Very friendly service throughout the hotel. The signature Doubletree cookie always a nice touch!

Didn't sleep at the hotel, but the beds looked sooo comfortable!

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dawn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, March 7, 2014
Dear Dawn B

Thank you so much for taking the time to post your review and I am so happy that you enjoyed your vist to our hotel. I have shared your comments with my team and the smile on my restaurant manager's face when he saw your remark about the exceptional service was priceless. Thank you so much for the wonderful review and we can't wait to have you join us as our guest

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kenora, Canada
1 review
3 of 5 bubbles Reviewed March 3, 2014

Furniture and decor was very dated. Room was small and internet was not included- unless you want to pay 12.95 extra. I prefer to have a modern room with all the necessities included. However, was close to downtown and where I was meeting. Staff was friendly and very helpful.

  • Stayed February 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephanie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Umesh S, General Manager at DoubleTree by Hilton Hotel Toronto Downtown, responded to this review, March 4, 2014
Dear Stephanie S

Thank you so much for sharing your feedback with us, it is true that some of our rooms have not been refreshed yet but a good majority have and we are getting fantastic reviews from our guests on our new rooms and on the furnishings.The next time you stay with us more of our older rooms will have been converted and I am sure you will be very impressed. Thank you for the wonderful comments about the staff, they do take pride in their work and strive to make every guest feel like you do about our amazing associates.

Thank you,
Umesh Srivastava CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Toronto Downtown

Property: DoubleTree by Hilton Hotel Toronto Downtown
Address: 108 Chestnut Street, Toronto, Ontario M5G 1R3, Canada (Formerly The Metropolitan Hotel)
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Toronto
#30 Business Hotel in Toronto
#30 Family Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Toronto Downtown 3.5*
Number of rooms: 486
Official Description (provided by the hotel):
Welcome to The Doubletree by Hilton Toronto Downtown. This full service hotel is located at the heart of the city’s financial, research, entertainment, dining and shopping districts. The hotel has a total of 486 modern contemporary fully renovated guest rooms including 34 suites and luxury suites with windows that open. In room amenities include high speed wireless internet access, in room work desk and voice mail, complimentary newspaper delivered to your room, on command in room movie, music and video games. The hotel boasts two 4 Diamond rated restaurants, namely Hemispheres Restaurant and Bistro and Lai Wah Heen. Additional hotel amenities include indoor pool, a brand new state of the art fitness center and business center. The hotel has 13,000 square feet of event space and is well known in the city for its exceptional and professional catering service for both business and leisure events including weddings. The hotel is walking distance to numerous Fortune 500 Companies, the University of Toronto, several world renowned hospitals including Mount Sinai, The Hospital for Sick Children and Toronto General, Queens Park, the Law Society of Upper Canada, Ontario Art Gallery, CN Tower, Royal Ontario Museum, Mars Center, US Consulate, Canadian Opera Company. Hockey Hall of Fame, Eaton Shopping Center, Rogers Center and Air Canada Center are also easily accessible. The hotel is minutes from Union Station, easily accessible off the Gardiner Expressway, Billy Bishop Toronto Island Airport as well as 40 minutes from Pearson International Airport. As one enters the grand lobby with its cascading staircase, one is immediately welcomed by the gracious staff, ready to offer the exceptional quality service for which the hotel is known. ... more   less 
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Also Known As:
Metropolitan Hotel Toronto

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