I never write hotel reviews but this was the absolute worst experience I've ever had staying at a hotel.
Upon check in, we were greeted to a friendly receptionist. The lobby was exactly shown on the Expedia site. The room which was on the 4th floor was NOT what I imagined. It was a non-smoking room but it REEKED of cigarettes and there was noticeable dirt stains on the floor. I was disappointed but would have remained in the room had it not been for the 'kinder surprises' I found in the toilet. Clearly, the room was not given a thorough cleaning. I immediately requested a new room. Rishi, the onsite supervisor, was very sympathetic and immediately provided me with a room upgrade on the 6th executive floor. The room was definitely an upgrade. However, the people next door were very loud and appeared to be arguing. We heard things being thrown around, and thuds against the walls. The loud group continued their arguing in the hallway where they smoked and threw garbage everywhere. We were frightened to ask them to quiet down -- so, we called the front desk downstairs. Front desk went up to inspect immediately and even came to our door to apologize. But the loud fighting continued throughout the night. It was a sleep-less night.
I was very disappointed by our stay. The only saving grace was Rishi and the other receptionist. But the quality of the hotel was definitely shoddy and the cleanliness is left to be desired.
Bottom line: stay somewhere else!
- Official Description (provided by the hotel):
- Toronto Don Valley Hotel is a spa like resort located near downtown Toronto where guests can relax in comfort. This Toronto resort offers a variety of vacation packages to suit any budget, meeting facilities, wedding venues, and multiple dining options. ... more less
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- Also Known As:
- Toronto Don Valley Hotel North York
- Toronto Don Valley Hotel And Suites
- Crowne Plaza North York
- North York Crowne Plaza