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“possible health issue with beds”

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Quality Suites Toronto Airport
Ranked #93 of 132 Hotels in Toronto
Riga, Latvia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“possible health issue with beds”
3 of 5 bubbles Reviewed February 19, 2014

checked in sat. feb 8/14 for one night before flying to Puerto plata. had requested 2 beds. got 1 bdrm. suite plus sofa bed so in a sense got 2 beds. when the sofa bed was opened for sleeping it was covered with empty nut shells and other food crumbs. was late, we were tired so took bedding off shook it out and remade it. very lucky I do not have a nut allergy. did not sleep well thinking of how long it had been since the bedding was even looked at let alone changed. do not even want to think about what other contaminants were in the bed. next morning on the elevator a man got on and asked how our night was as he was the hotel manager and liked to ask people their thoughts. we told him about the bed and he had a shocked look on his face, said he was very sorry, got off the elevator and we did not see or here from him again. we were the only two people checking in feb.8 at the time but still took about 15 min. before we were allowed to check in. one girl on the phone, other girl folding papers. when I asked to be checked in I was told to wait a few minutes as they were busy. I guess folding papers is more important then checking in customers who help to pay their wages. not happy with treatment from front end staff as well as condition of bed. as noticed, there are other reports of this problem regarding bedding conditions of sofa beds on tripadvisor, so be advised.

Room Tip: check beds well before using them.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank singleglenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyS S, General Manager at Quality Suites Toronto Airport, responded to this review, February 24, 2014
Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel that comments such as yours allow us to assess where we have opportunities to make improvements. Thank you for communicating with us your stay and we look forward to seeing you again.
Tony Sabourin
General Manager
Quality Suites Toronto Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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927 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (197)
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Skawina, Poland
Level Contributor
333 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
3 of 5 bubbles Reviewed February 19, 2014

Overnighted here on business so really just needed a comfy bed to sleep. Big room with kitchenette/ lounge. Everything perfectly acceptable, bed was comfortable and room was clean the only complaint was that the room weirdly smelt strongly of curry. Could find no obvious cause for this but it was not a real problem.

  • Stayed February 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SleepyNeil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyS S, General Manager at Quality Suites Toronto Airport, responded to this review, February 24, 2014
Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again.

Tony Sabourin
General Manager
Quality Suites Toronto Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay, Canada
Level Contributor
89 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

We checked in on the Pay, Park, Fly plan on February 7 and I was able to use my choice points for a room for my parents. The hotel was very full and busy, but the check in staff were very friendly. Rooms are dated as I have said before, but I'm not moving in, and the bed was very comfortable.
We returned on February 15 at the end of our holiday and again the check in staff were very friendly and helpful, and patient with my dad insisting on paying his own room! Love that every room is a suite, gives you more room and if someone wants to watch TV and the other sleep, you don't interupt each other.
I will definitely book there again, it is easy to access and the PPF option is great.

Room Tip: Higher floors have more airplane noise, 4th floor is smoking.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank WINGGIRL66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyS S, General Manager at Quality Suites Toronto Airport, responded to this review, February 24, 2014
The Quality Suites Toronto Airport thanks you for leaving such a great recommendation of our property. We are delighted that our associates were able to go above and beyond for you. We look forward to welcoming you back!
Tony Sabourin
General Manager
Quality Suites Toronto Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

Booked a two room double suite for an overnight stay, following an evening flight from London, and onward flight to Costa Rica the following morning. Proximity to the airport and value for money were our main objectives. Free shuttle to/from the airport runs every half hour, 24 hours a day. Check-in was relatively smooth - probably because we arrived early hours of the morning! Good sized family room for 4. Tea/coffee making facilities, which were much needed, thank you.

A note to management - please don't try to slip a tourist levy on to the bill at check out - the total price quoted on web-site booking is the TOTAL PRICE!! I shouldn't have had to point this out to the receptionist, who unwillingly rectified the bill.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
Helpful?
3 Thank yvonnecar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyS S, General Manager at Quality Suites Toronto Airport, responded to this review, February 24, 2014
While we are delighted to hear your overall stay exceeded expectations we would like to offer our sincere apologies regarding the mix up with the additional fee. We also hope this does not prevent you from staying with us again.

Tony Sabourin
General Manager
Quality Suites Toronto Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed February 14, 2014

We had an early morning flight out of Toronto Pearson so stayed at this hotel the night before. Our room had a king bed, twin bed and pull out couch. There were 4 of us staying in the room so when we pulled the sheets back on the twin bed there were urine stains on the sheets that went through to the mattress, so clearly the sheets had not been changed. When we pulled back the sheets on the pull out couch there was a hair in the sheets, also looking like the sheets had not been changed. We called the front desk explaining this and they said they would send a housekeeper up "if she could find one" otherwise the night security started his shift in 30 minutes so she would have him bring them up then. We had to wait for 30 minutes for the security guard to bring us up 4 top sheets only. They at no point offered to remake the beds for us nor did they offer us the option to change rooms. The location to the airport was great and we did not hear the planes throughout the night, but I was very turned off by the fact that they clearly hadn't changed the sheets in 2/3 of the beds.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank brooke900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyS S, General Manager at Quality Suites Toronto Airport, responded to this review, February 17, 2014
The management of the Quality Suites Toronto Airport would like to offer our sincere apologies that your stay was not to your satisfaction. We pride ourselves on meeting the needs of our guests and can assure you that we are examining this situation very closely to determine what may have occurred to avoid this happening in the future. We hope that you will give us the opportunity to redeem ourselves by staying with us on your next trip to Toronto.

Tony Sabourin
General Manager
Quality Suites Toronto Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

Nice staff and will book again

Everything was great!, . However, a simple complementary breakfast would have made it fantastic

Everything was great!, . However, a simple complementary breakfast would have made it fantastic
Everything was great!, . However, a simple complementary breakfast would have made it fantastic
Thanks
mark

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank miln p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyS S, General Manager at Quality Suites Toronto Airport, responded to this review, February 17, 2014
The Quality Suites Toronto Airport is very appreciative of you taking the time to review our hotel. Thank you for the really nice remarks. I will pass on your recommendations to our culinary team. We look forward to you staying with us again.

Tony Sabourin
General Manager
Quality Suites Toronto Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, CA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 11, 2014

THE BAD:

We turned up at 12:30am on the night of our booking and they did not have it. We did book through Booking.com/Priceline - it was confirmed, they sent the booking through but the hotel had lost the 'fax'.... seriously, they fax the booking...

Despite the NO SMOKING signs all over this hotel, the place reeks of cigarette and pot smoke.

The carpets are pretty filthy and the place is OLD... the toilet in our room was chipped and stained and the bath did not drain well.

Internet was AWFUL. We were on the top floor and the internet from the Westin across the street was MUCH stronger, so we used it (had to pay, but would have for the decent speed at the QS if we could get the signal. They do offer free internet, but it's as slow as 1990's internet).

Walls are pretty thing - can hear all the neighbors across the hall and next door.

THE GOOD:
Room size - we had a junior 1 br suite which was nice to have the lounge area. There is a fridge and additional sink but no 'kitchenette'. The room also had a king bed which was good and decent pillows.

That's about all the good - the overall stay was very ordinary.... I would NOT recommend this hotel to a friend.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amy_QLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyS S, General Manager at Quality Suites Toronto Airport, responded to this review, February 17, 2014
We are very sorry to read about your experience at our hotel. First and foremost, there is never an excuse. An experience like this is not indicative of our hotel, its service and quality that we strive for. Thank you for bringing this to my attention and we look forward to proving our best.

Tony Sabourin
General Manager
Quality Suites Toronto Airport
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Toronto Airport

Property: Quality Suites Toronto Airport
Address: 262 Carlingview Dr., Toronto, Ontario M9W 5G1, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #93 of 132 Hotels in Toronto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Suites Toronto Airport 3*
Number of rooms: 254
Official Description (provided by the hotel):
Make convenience the theme for your next trip into Pearson International Airport. The Quality Suites Toronto Airport Hotel is conveniently located 1km from the airport to which our shuttle runs complimentary 24-hours daily. Close to all major highways, Royal Woodbine Golf Course, Woodbine Casino & Slots and several major shopping malls, the Quality Suites is perfectly situated for your convenience. All our two room suites have a king size bed in the bedroom separated by French doors to a spacious living room. Whether you're organizing an 8-person boardroom meeting, holding team building event or holiday party we have the banquet space for you. Graffiti’s Italian Eatery & Saloon offers an exceptional dining experience. A relaxed atmosphere with over 180 seats to accommodate your dining needs. Your Hotel features many high-value amenities, including: Free high-speed internet access, Free airport shuttle, Weekday newspaper (available in lobby), Pet-Friendly hotel (nightly fee), Fitness Room, On-site car rental. ... more   less 
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Also Known As:
Quality Suites Toronto Airport Hotel Toronto
Quality Inn Toronto
Quality Hotel Toronto Airport

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