The hotel was basic, and *might* be fine overall for a cheap overnight stay. My issue is that the hotel website states very clearly that there's a free shuttle to/from Pearson, where in practice the hotel does a "bait and switch".
When I got my monthly credit card statement, I saw a charge for $12 ($6x2) from the hotel. I called and was told that it is a charge for the shuttle to the airport from the hotel because I booked via Hotwire. Apparently it's still free to take the shuttle from Pearson to the hotel, but the hotel charges you to go the other way.
I told the hotel that no one ever told me there would be such a charge, but all I got was the canned response "That's our deal with Hotwire". I called Hotwire and they had never heard of this additional charge. Hotwire ended up offering me a credit for the shuttle charge, and I contested the charge with my credit card company.
Make sure you ask the hotel about extra charges or you may be surprised at a later point, when the hotel is unwilling to do anything about it.
- Official Description (provided by the hotel):
- Make convenience the theme for your next trip into Pearson International Airport. The Quality Suites Toronto Airport Hotel is conveniently located 1km from the airport to which our shuttle runs complimentary 24-hours daily. Close to all major highways, Royal Woodbine Golf Course, Woodbine Casino & Slots and several major shopping malls, the Quality Suites is perfectly situated for your convenience. All our two room suites have a king size bed in the bedroom separated by French doors to a spacious living room. Whether you're organizing an 8-person boardroom meeting, holding team building event or holiday party we have the banquet space for you. Graffiti’s Italian Eatery & Saloon offers an exceptional dining experience. A relaxed atmosphere with over 180 seats to accommodate your dining needs. Your Hotel features many high-value amenities, including: Free high-speed internet access, Free airport shuttle, Weekday newspaper (available in lobby), Pet-Friendly hotel (nightly fee), Fitness Room, On-site car rental. ... more less
- Reservation Options:
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- Also Known As:
- Quality Suites Toronto Airport Hotel Toronto
- Quality Inn Toronto
- Quality Hotel Toronto Airport