Just home from a long day at the zoo which overall was great for my Grandaughter and I.
However, there are a few issues that really need to be addressed.
1. The entry free is quite horrendous $28 + $18=46 +$10 parking =$56 just to walk in the door.
2. The parking should be included in the price, its just a price gauge. The parking lot is huge, loads of parking and it's not like there is anywhere else nearby to leave your car and walk in.
3. The bathrooms are smelly and not once during our visit did I see 1 single attendant in there to wipe down the soaking wet and dirty sinks. We visited 2 bathrooms during our visit, the one by the main gates and the one by the Gorillas. The bathrooms need a good dose of bleach and elbow grease. The public toilets are unhygienic and a disgrace, especially after paying so much to walk in the door, you enter a dirty smelly toilet. Thank god I brought purell to sanitize our hands.
4. There should be a better way to get around. The exhibits are so spread out that I couldn't make it back to the front gate without a ride. Why should we have to pay another $16 ($8 each for zoomobile) on top of our entry fee due to poor planning like walking down that huge hill for the Canadian exhibit and having to struggle all the way back up. Why does the zoomobile not make some sort of stop in that area. I watched many young and old alike struggle with that hill. I didn't see any staff around to see if patrons were ok or needed any assistance. That's very poor customer service for any industry.
5. Food prices again horrendous. I can see adding a little on the cost of food but $4.50 +tax for a bottle of water sold for $1 elsewhere and $9 for a slice of pizza and a drink. $10 buys 2 whole medium pizzas at Pizza Pizza. Wow, even my Grandaughter said that's a "rip off"!! Again, the restaurant that had the Pizza Pizza was filty. I looked at the vents beside the tables and the glass and they looked like they had no been wiped down in over a year, Filthy.
6. Navigation was an issue, it was hard to navigate the maps. There were billboards showing the white tigers... not a single arrow anywhere to be seen showing which direction they were in. Even with the use of signs in the park and the map we still had no clue where we were or which way we were going... I saw this happening again and again.
We enjoyed the animals but for the money we paid to walk in and the price of food and transportation, it wasn't worth the money.
The animals were great, enjoyed the giant pandas, polar bears, gorillas, orangatangs, grizzly bears, otters and many more looked healthy and well looked after but, if you are rich and can afford to blow approx $135 for 2 without even hitting the gift shop... we were there 6 1/2 hours and didn't see everything
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