i'm staying for this hotel for a business trip, and just now, the fire system alarmed.
so i call the customer service if we will go out. she said no, and wait for the announcement.
then the security personnel said that the fire alarm system was on and now under investigation, but the fire alarm was still on.
so, i call again the customer service and ask if that was a fire drill, and she said with an angry voice (she is not shouting but you can feel that she was irritated) "didn't you hear the announcement? what does it said?"
i just said to her that i did not hear anything what we should do.
then she just said that i should stay on my room.
i understand that she feel irritated maybe because a lot of people is calling them and asking them what to do, but still, I am the customer, and i only want my safety.
she should still answer me in a good manner and assuring me that everything is under control and not to worry.
how rude this people can be!!!
- Official Description (provided by the hotel):
- Toronto Marriott Bloor Yorkville is a top choice among Yorkville hotels, located in the heart of Yorkville, which is Toronto's fashionable downtown area. In Yorkville, guests can enjoy shopping, dining, and entertainment in an area known for vibrant shops and venues. Our Yorkville hotel's location puts you in the middle of it all. You have direct access to the Yonge and Bloor subway too, plus we offer newly renovated guest rooms and beautiful public spaces for relaxing in Toronto, Ontario, Canada. ... more less
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- Also Known As:
- Marriott Toronto
- Toronto Marriott