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“ON THE RUNWAY!!!”

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Sheraton Toronto Airport Hotel & Conference Centre
Ranked #34 of 136 Hotels in Toronto
Certificate of Excellence
Edmonton, Canada
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“ON THE RUNWAY!!!”
Reviewed March 26, 2014

If you can sleep through anything, then this is a fine hotel. The staff are exceptionally accommodating. The room was clean. The room was a solid 3/5.

My first room had a connecting door with another room. The neighbour's t.v. was on. It was not on loud at all...but it might as well have been in my room. The sound came through the cheap connecting room. The front desk was exceptionally polite and quick to change my room within minutes.

They came up to my room with a new room key right away. I was very impressed. My new room was great. No connecting door. No noise from the neighbour. Once I settled in .... OMGoodness.... the noise from planes coming in for a landing no more than 100 feet above the building was shocking. You heard it and felt it ... every 2-5 minutes until about 2:30 a.m. Then it started again around 5 a.m. I was on the 3rd floor. There were 8 floors. Those poor souls on the 8th floor (the "CLUB" floor). They were probably wishing someone would just "club" them to sleep.

Worst sleep ever.

Room Tip: Do not pick a room here.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnCarlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, April 7, 2014
Dear Mr. Carlson,

Thank you for sharing your feedback following your stay with us, we truly appreciate your feedback.

Mr. Carlson, it is regrettable that since our hotel is an Airport-neighbouring Hotel, planes traveling overhead can be heard from time to time depending on which runways are in use. Additionally, planes can be especially heard if the Window Vents in the room have been left open. When our building was renovated, our designers installed double paned glass with an infusion of “gas” in order to minimize the noise. Also the outer building has a “stucco like” appearance but actually is made up of concrete and insulation mixture, which also helps the noise from penetrating our guestrooms. However with all this being said, we sincerely apologize if you did not receive a comfortable night’s rest with us.

Mr. Carlson, on a positive note, thank you for appreciating the Services of our Staff and also mentioning the cleanliness of our guest rooms.

We definitely will look forward to Welcoming you back, we would love the opportunity to making your stay with us more comfortable and enjoyable,

Sincerely,
Joseph B
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
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English first
Atlanta, Georgia
Level Contributor
80 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 2, 2014

A great ideally located hotel if you have to overnight at the YYZ airport.
The check in was fast and quick service when you encounter a problem.

A good value and very friendly staff. The rooms were clean and well appointed.

Room Tip: Choose room on Club level.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TRAVELARBITER14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls
Level Contributor
602 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
Reviewed February 26, 2014

From the moment we arrived we were very happy at this Sheraton. The front desk staff immediately tried to help us and were great at giving us directions and advice on attractions and restaurants in Toronto. They easily got us from the hotel to downtown via Hwy 27.

The rooms were spotless and the beds very comfortable. The pool was a round indoor pool and watching the planes fly overhead through the glass was a real treat for our grandchildren. The restaurant was very good for dinner and they even had kids menus which made it very easy for us. The food was hot and excellent. Not a formal affair but very family friendly.

The club lounge was one of the best we have encountered for awhile. There was a very good selection for breakfast and it was abundant. The Starbucks coffee was also enjoyable and hot. The expresso machine was also very good and made good latte and cappuccino.

The hotel is about 2 miles from Pearson Airport. There is free shuttle service from the hotel every thirty minutes.

This was a very good stay.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank journeymaid48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, March 2, 2014
Dear Valued Guest,

Thank you for your great feedback on Trip Advisor following your recent stay with us. We are so thrilled to know you had a great experience at our Sheraton. Thank you very much for appreciating our hotel and its services.

We look forward to Welcoming you back soon again,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 26, 2014

Stayed here overnight on our way to the Caribbean on Jan 30. Shuttle from airport runs every half hour and was almost empty going from the airport to the hotel. On the way back to the airport the next morning it was full. Both times the shuttle was clean and the driver was nice. The room was clean and quiet. The bed was comfortable. I would have given the hotel 5 out of 5 except at check in they had the wrong rate (almost double). I then had to find my confirmation on my blackberry with the correct rate on it.

Stayed January 2014, traveled as a couple
Helpful?
Thank thunder_road_95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, March 2, 2014
Dear Valued Guest,

Our sincere apologies for the room rate difference at check-in. We are happy that it was immediately rectified, thank you for providing us your reservation confirmation.
Thank you for the great feedback on our Shuttle Services, the cleanliness of your room and also mentioning about our comfortable bed, 'Sweet Sleeper Beds'

We hope to see you soon again,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed February 18, 2014

Stayed here every week for about two months for work. Great service all around - friendly staff, clean rooms, prompt service. Aneesa is the best (she works there in the mornings) - she will take care of you and knows exactly how you like your room!

Compared to other spg properties, they seem to be very generous to SPG members. I always got some sort of snack in my room when I checked in every week. Free breakfast if you're SPG Platinum, in lieu of Plat bonus points (500 here)

Overall, great property if you have to stay in mississagua area.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, March 2, 2014
Dear Sean K,

We are so glad our teams provided you with great service, especially the services of Aneesa, her attention to detail is remarkable. Thank you for also appreciating the cleanliness of our rooms.
We truly acknowledge and appreciate your Loyalty to Starwood haotels and our Sheraton.
We will look forward to your return soon again,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kincardine, Canada
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed February 16, 2014

I've stayed here a number of times when travelling out of the country. They have great deals on parking, well appointed comfortable rooms and a beautiful pool under a glass dome. Plus it's close to many restaurants.
Check-in is always fast, friendly and efficient. Shuttle service to the airport is regular and in a large minibus.
Excellent value for money.

Room Tip: All good. Stayed here many times in different parts of the hotel and never a complaint.
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank giant1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, March 2, 2014
Dear Valued Guest,
Thank you for your positive feedback on Trip Advisor following your stay with us, we truly appreciate your Loyalty to Starwood and our Sheraton Hotel.
We look forward to Welcoming you back,

Sincerely,
Joseph B
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, Canada
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 14, 2014

I attend a huge charity conference at this hotel every November. We take almost every room. The great service they provide has us coming back each year. The rooms are lovely and the food is great especially when they are feeding about 300 of us. Love getting up early and using the pool and gym before anyone else gets up. The pool and gym aren't huge but they are very clean and have everything you need. Will be back next November.

Room Tip: right next to the airport with planes flying over head, get a lower floor so the noise is not as bad...
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taurusthebull14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph B, Front Office Manager at Sheraton Toronto Airport Hotel & Conference Centre, responded to this review, February 17, 2014
Dear Valued Guest,

Thank you for your Review on Trip Advisor, we truly appreciate your positive feedback on our Service and our facilities at the hotel.

We will look forward to you visiting us back in November this year. Thank you for your continued business and we assure you of our best services always,

Sincerely,
Joseph B
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Toronto Airport Hotel & Conference Centre

Property: Sheraton Toronto Airport Hotel & Conference Centre
Address: 801 Dixon Rd, Toronto, Ontario M9W 1J5, Canada (Formerly Renaissance)
Phone Number:
Location: Canada > Ontario > Toronto > Etobicoke
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Luxury Hotel in Toronto
#27 Business Hotel in Toronto
#28 Family Hotel in Toronto
#45 Romantic Hotel in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Toronto Airport Hotel & Conference Centre 4*
Number of rooms: 249
Official Description (provided by the hotel):
The Sheraton Toronto Airport Hotel & Conference Centre can host large scale events and offers free shuttle service to the airport. ... more   less 
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Also Known As:
Sheraton Toronto Airport Hotel And Conference Centre
Renaissance Toronto Airport Hotel
Toronto Renaissance

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