As I travel frequently and stay in many of Starwood Hotels properties, I want to take a quick minute to commend Nadine who works the front desk. During my stay I had a button fall off my trousers and become damaged. I called the guest services line and Nadine answered. I asked if there was a sewing Taylor on site and of course Nadine answered ‘no’. She quickly asked what my situation was and I explained it to her. Without hesitation she offered to see what she could do herself. Normally I wouldn’t have accepted her offer (I’m picky about my clothing) but I needed to wear these particular pants – so I accepted. Shortly after the bellman retrieved my trousers, I received a call from Nadine that my button was broken but that she had one very similar if I wanted to use that one, so I told her to go for it. Not 15 minutes after I first made my call, the bellman was delivering my repaired trousers. Nadine very easily could have told me no sewing Taylor was nearby and that would have been it however, she without hesitation offered to help to which I just wanted to say ‘thank you very much’ again! The type of customer service she provided was indeed above and beyond what I would expect and I just wanted to single out her warm gesture.
- Official Description (provided by the hotel):
- The Sheraton Toronto Airport Hotel & Conference Centre can host large scale events and offers free shuttle service to the airport. ... more less
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- Also Known As:
- Sheraton Toronto Airport Hotel And Conference Centre
- Renaissance Toronto Airport Hotel
- Toronto Renaissance