We ended up at this Sheraton when our flight from Toronto to Boston was cancelled. I was travelling with my severely disabled husband, a caregiver, and a service dog. We were warmly greeted when we arrived, and the woman at the reception could not have been more helpful. She set the tone for our stay, because every hotel employee we encountered was over-the-top kind and helpful. The young bellmen, both the night and the day fellows, generously helped us move my husband in and out of bed and his wheelchair. The manager was most solicitous, and even had a complimentary fruit tray sent in to our room. In spite of being so close to the airport, there was little disturbance from plane noise, and the room was very comfortable. The grounds of the hotel are surprisingly attractive--lots of grassy expanses, which was a treat for our dog. Had we asked, they would have provided us with a dog bed! In short, we arrived reluctantly at this hotel because we were so distressed at having to stay over because of the cancelled flight--particularly since we didn't have all the equipment that we usually do when we travel with my husband. Thanks to the generosity and willingness to do whatever it took to make us comfortable, we left the hotel feeling so great and actually glad that we'd had a chance to cross paths with the lovely folks who work there. Thank you again to all of them!
- Official Description (provided by the hotel):
- The Sheraton Toronto Airport Hotel & Conference Centre can host large scale events and offers free shuttle service to the airport. ... more less
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- Also Known As:
- Sheraton Toronto Airport Hotel And Conference Centre
- Renaissance Toronto Airport Hotel
- Toronto Renaissance