From the outside, the hotel doesn't look promising, but the the rooms and lobby are more welcoming. The rooms are nicely decorated and well-stocked with the basic toiletries, but are quite small, and beds do not seem to conform to US size standards. Only the hallways echoed the exterior's distressing appearance on the inside: a little dark, worn carpets (especially on the stairs) and no elevator.
My chief concern was the cleaning: our bed was made daily, and our bathroom tidied, but the room was never actually cleaned. There was a big greasy handprint on the full-length mirror in our room from the moment we first entered it, and it was never cleaned: we stayed four days, so there was ample time for a little Windex!
Another concern was the lack of space in the lobby for the breakfast provided, and the fact that each day, something in the limited breakfast selection was missing. The staff never checked on the breakfast items to refill them without being prompted. Even the coffee was empty twice -- !
The front desk staff was friendly and helpful, and overall the hotel was perfectly adequate to our needs, and well-situated for our stay. Considering the cost of hotel rooms in downtown Toronto, the HW is worth a stay.
- Official Description (provided by the hotel):
- The Howard Johnson Inn & Suites Toronto East is located just minutes from the Highway 401 & Warden Ave., The Toronto Zoo, Ontario Science Centre, Scarborough Town Centre Mall, Parkway Shopping Plaza and more! Also provides you with quality rooms at affordable rates. We are proud to offer you, •191 Guestrooms - 2 double or 2 queen beds; 1 King bed; or Jacuzzi Suites•24 newly renovated deluxe room at your services •Complimentary Continental Breakfast •Indoor Heated Pool / Whirl Pool•High Speed Wireless Internet Kiosk in Lobby and Rooms•Pet Friendly Hotel•FREE Parking •FREE RV and Bus Parking •FREE Daily Newspaper•Gift Shop in Lobby •Laundry Mart•Enclosed Garden Courtyard / 8 acres of Landscaped Gardens •Meeting Rooms and Banquet Facilities •Conference Room & Hospitality Room •Printing, Fax & Copy Service At the Howard Johnson Toronto East we are committed to providing you with the quality and service you expect. Whether you are travelling on business, for pleasure, with tour groups or sports teams, we are here to ensure you have a great stay with us! ... more less
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- Also Known As:
- Howard Johnson Inn & Suites - Toronto East Hotel Scarborough
- Howard Johnson Inn And Suites - Toronto East
- Howard Johnson Hotel Scarborough
- Howard Johnson Scarborough