My stay at the Delta Chelsea was terrible from the very beginning. Upon check in I was repeatedly told (3 times) by the person at the front desk that I reserved a room with 2 double beds when I had reservation paperwork that clearly stated my reservation was made for a room with a king size bed. After that situation the person at the front desk sent me to the wrong set of elevators (specific elevators only go to certian floors). Upon entering my room I noticed a very large dark stain in the center of the carpeting and when I made the turn around the bed there was another huge stain on the rug. I looked at the window and noticed that the window sheers were torn in multiple places. I called the front desk and requested another room and was told there was nothing they could do because nothing else was available. It was not until I demanded that they switch my room that they put me into a different room (which all they did was put me into a room of a guest that had not checked in yet and then gave them the dirty room). The reason I know this is because after the house keeping person came and inspected the dirty room and took me to the other room I went to the front desk to get the room key for my new room. At that time I was then told that I had not paid and they needed my credit card again. I asked to speak to a manager and was given a run around before eventually the front desk person realized that they had already put another customer into the room that was unacceptable to me and that she was looking up the other customers reservation information. The second room I was placed in was still not what I was expecting either. There was still a large coffee stain on the carpeting, the balcony had obviously not been checked from the last occupant because there were empty alcohol bottles left on the balcony, and there were brownie crumbs underneath the bed when I noticed that one of the legs which held up the center portion of the bed was missing and that was why the bed sagged toward the middle. The Delta Chelsea definitely is not worth the price no matter how much you pay. Especially since they charge you 25 dollars Canadian (with gst) per day to park in the garage on top of what you are already paying for your room. The rooms and facilities are not well maintained and the front desk personnel need some more training because they are unprofessional by my standards. I would suggest individuals stay clear of this hotel and save their time and money and stay somewhere else.
- Official Description (provided by the hotel):
- Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more less
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- Also Known As:
- Delta Chelsea Toronto
- Delta Chelsea Hotel Toronto
- Delta Toronto
- Toronto Delta