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“Could be cleaner but great location”

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Chelsea Hotel, Toronto
Ranked #60 of 134 Hotels in Toronto
Washington DC, District of Columbia
Level Contributor
156 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Could be cleaner but great location”
Reviewed February 18, 2014

I used to stay here all the time when it was the Delta. The change of ownership hasn't really changed it much. I was in a Deluxe room. It was a good size with fairly modern style and furnishing. Free wired internet. Wireless was also free and worked well. Housekeeping seemed a bit haphazard. There always seemed to be dishes and glassware lining the hallways. It is a gigantic hotel though with something like 1500 rooms. the TV reception was a little fuzzy at times for some reason. I never did figure out how to get the heat to work but it wasn't so bad that I need to call anyone about it.

The bathroom amenities are quite good.

The concierge desk is quite helpful. I wanted to visit the new aquarium but I didn't want to wait in the enormous line so I asked if they could book me a ticket. Turns out they actually have a cache of tickets so you can get one at the group rate price which they told me is 15% off and the best part was that it was good any time. So you can skip the giant line for people who need to buy tickets and walk right in.

The airport express bus still stops right outside which is quite convenient.

The location is pretty good right on Yonge St. Plenty of restaurants and shopping nearby. The subway is a block away.

Overall the rate was quite reasonable compared to the rest of the city.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank glennaa11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 24, 2014
Dear Glennaa11,

Thank you for taking the time to provide feedback regarding you hotel experience. We are pleased to learn that your overall stay was enjoyable. I apologize for the level of cleanliness in the guestroom corridors and have mentioned this to our housekeeping department. We have recently partnered with the Aquarium and pleased that you got to take advantage of that. We look forward to further promotions and events with the Aquarium. Thank once again for your feedback and we hope to welcome you back again soon.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
London, Canada
Level Contributor
369 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
Reviewed February 18, 2014

The Eaton Chelsea is an ideal location for getting around Toronto. Close to the Eaton Center, ACC, restaurants, and bars. The lobby is very trendy, but the rooms not an update. We stayed on the club lounge floor and took advantage of the breakfast and evening hors d'oeuvre. The rooms on this floor are ok, but like I mentioned could use an update. The WiFi was a bit hit and miss as well. The parking was $29 for self parking below the hotel or $39 valet.
The staff at the Eaton Chelsea were great. Elaine at the front desk and Chun (spelling?) that works the club lounge went above and beyond. With a reasonable price for a downtown hotel I would stay again.

Room Tip: Look for deals that include parking.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tourguiderich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 24, 2014
Dear Tourguiderich,

Thank you for your review. We are very glad that you took advantage of being central to many of the cities major attractions, shopping and dinning. We have just recently renovated and opened the new E-Club lounge on the top floor of the hotel. We hope that you will return soon to experience this new feature.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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Toronto, Canada
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 17, 2014 via mobile

Since I was last at this hotel, it's gone under some great renovations. It now looks ultra modern. The Staff were extremely helpful. From room service to housekeeping, I got everything I needed. The Room was on the smallish side but that's to be expected at a big city hotel. Would definitely stay again. Great location in the heart of the city. :-)

Stayed February 2014, traveled solo
Helpful?
2 Thank MisterBrady11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 24, 2014
Dear MisterBrady11,

Thank you for staying with us. We are pleased that you enjoyed the new look of our lobby and lobby restaurants. I hope you had a chance to check-out T|Bar and express|o Coffee bar as we have recently released new menu options and features. We look forward to welcoming you back on your next visit.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 17, 2014

The hotel has been recently renovated and the rooms are top notch and spacious. The location can't be beat by being right downtown just off of yonge st near dundas (Eaton Centre)

No complaints. I only gave certain aspects average ratings as I didn't use them and have no comment on them.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank droggg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 24, 2014
Dear droggg,

Thank you for your feedback. We are pleased to learn of your overall enjoyable stay. We hope that you will return and have a chance to experience all the amenities we offer. Our newest addition to the hotel T|Bar located in the hotel lobby. T|Bar serves up Toronto's best homemade Caesars with our Eaton Chelsea twist. We hope to welcome you back soon.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tillsonburg
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2014

My stay at the Chelsea was the first, and I will definitely come back - for the price. For downtown it was the least expensive "branded" hotel I found. I ALWAYS give honest reviews and expect the business to take compliments as well as recommendations seriously.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rander4125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 24, 2014
Dear rander4125,

Thank you for taking the time to provide feedback from your first stay with us. We thank you for staying with us and are pleased to learn of your enjoyable experience. We take all feedback (good and back) seriously and use the information to improve services and let our staff know how they are doing. We look forward to your next visit and the opportunity to welcome you back!

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swift Current
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 16, 2014

we have been coming here for 4 years and have been able to not worry about our accomadations and just key in on Angela's cancer issues at the Princesss Margret hospital. We have been dealt with in an empathy manner and an understanding of our needs. We are here for 5 weeks at this time and have excellent service from Gigee at the front desk at check in for 1865 members, who has gone that extra step to ensure we are comfortable. We recommend this hotel also for the kids programs we see in place....many thanks

Room Tip: away from elevators and upper floors seem to be more updated
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  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brdunbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 25, 2014
Dear brdunbar,

Thank you for taking the time to share your comments regarding your experience at the Eaton Chelsea. We are delighted that our location and services are a ideal for your hospital visit. I will be sure to share your feedback regarding Gigee service with our management team. We hope to continue to welcome you to the hotel and thank you for your loyalty.

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 16, 2014

This hotel has undergone a major facelift in the lobby and it looks great. It is a terrific location and the staff are helpful and friendly. The rooms are updated, linens and beds are very comfortable. The bathrooms are tired - floor tiles are chipped, fan was coming out of the ceiling.

The bartender in the bar, where we went for a lunch meeting went out of his way to prepare salad for us - it was not on the menu. He immediately offered and we very much appreciated his service oriented attitude. Don't see that very often.

Room Tip: Balconies are under construction during the facelift. Ask for a room that is finished - and not near...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WesternSkiEnthusiast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alistair I, Manager at Chelsea Hotel, Toronto, responded to this review, February 25, 2014
Dear WesternSkiEnthusiast,

Thank you for your comments. We are delighted that you enjoyed the new look of our lobby. You can trust that we have plans to continue this look throughout the hotel as we renovate further. Glad to learn of the extra steps our service staff took to ensure your meal in T|Bar was excellent. We look forward to your next visit and the opportunity to welcome you back!

Sincerely,

Guest Experience Specialist
Eaton Chelsea Toronto
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chelsea Hotel, Toronto

Property: Chelsea Hotel, Toronto
Address: 33 Gerrard Street W., Toronto, Ontario M5G 1Z4, Canada
Phone Number:
Location: Canada > Ontario > Toronto > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #60 of 134 Hotels in Toronto
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chelsea Hotel, Toronto 3.5*
Number of rooms: 1590
Official Description (provided by the hotel):
Centrally located in the heart of downtown, steps from amazing attractions, businesses and shopping, the Chelsea Hotel, Toronto offers travellers comfortable accommodations at exceptional value. Featuring 1,590 contemporary guestrooms and suites, Chelsea Hotel, Toronto is Canada's largest hotel, delivering warm and reliable service and a variety of accommodation options. All rooms are equipped with technological conveniences and amenities, including basic complimentary WiFi. Whether testing your limits in the well-appointed fitness centre, lapping up the quiet comfort of the Deck 27 indoor pool, or enjoying the Family Fun Zone heated pool with the 130 ft "Corkscrew" waterslide, Kid Centre and Club 33 Teen Lounge, Chelsea Hotel, Toronto guests can choose to exercise their body, relax their mind or take advantage of the family-friendly amenities.Chelsea Hotel, Toronto offers guests a broad choice of dining venues. Experience all-day dining at Market Garden, indulge in a coffee or cocktail at the T|Bar Lounge or embrace the lively vibe in Monarchs Pub, downtown Toronto's hotspot for nightly entertainment. ... more   less 
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Also Known As:
Delta Chelsea Toronto
Delta Chelsea Hotel Toronto
Delta Toronto
Toronto Delta

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